No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'....because it shouldn't be a base object to begin with :)
On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. <rpyo...@southernco.com>wrote: > ** > > Yep…thanks LJ and Jason. I found some overlays in Best Mode that were > labeled test so well I used them for that purpose…testing. At first as you > say…I was scared to delete the Overlay fearing that I would delete the > whole thing but then again it’s a text so what the heck. Anyway, deleted > the overlay and then it became “unmodified”. So I am guessing for the other > forms I need to do this to and then add updates I can go back to and create > an overlay and I should be good to go, correct?**** > > ** ** > > *Thanks,* > > *Ron Young* > > * * > > “To the world you may be one person but to one person you may be the > world.”** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj > *Sent:* Friday, September 27, 2013 8:34 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Filter not working anymore**** > > ** ** > > ** **** > > Ron,**** > > As Jason said, if you convert all of your custom objects to base before > deleting the overlay, you won't loose them...the only things you would > loose were base objects that were overlaid, but you wouldn't loose the > object, just the customizations that were done in the overlay.**** > > ** ** > > Jason,**** > > It is NOT possible to delete a base object from Best Practice Mode...and I > agree...the first time I 'deleted' an overlay....was quite scary.**** > > ** ** > > On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller <jason.mil...@gmail.com> > wrote:**** > > ** **** > > Great you figured it out. Correct, anything in the Overlay is lost. You > can convert the fields to base so they are not lost and then convert back > to custom once you re-overly.**** > > ** ** > > I think "Delete" is a terrible choice for removing an overlay. I > mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. > I am waiting for customers to accidentally "Delete" something like > HPD:Help Desk in base mode.**** > > ** ** > > I am pretty sure you cannot delete any base objects in Best Practice mode. > I haven't extensively tested that theory so proceed with caution.**** > > ** ** > > Jason**** > > ** ** > > On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. <rpyo...@southernco.com> > wrote:**** > > ** **** > > Ok…I just found some dummy forms that were made a long time ago and they > were overlaid. I went into Best Mode and then deleted the overlay. I went > through the Remedy Dev 8 Help files and understand that any fields or > workflow that was relating or entered on that overlay will now be lost > correct? Hope I didn’t confuse you experts from my email below. J**** > > **** > > *Thanks,***** > > *Ron Young***** > > * ***** > > “To the world you may be one person but to one person you may be the > world.”**** > > **** > > *From:* Young, Ronald P. > *Sent:* Thursday, September 26, 2013 12:08 PM > *To:* arslist@ARSLIST.ORG > *Subject:* RE: Filter not working anymore**** > > **** > > LJ, others**** > > **** > > Question for ya from what you say below. The form in question was a > trouble report form that was created yrs ago…so it is an origin object…Base > mode and then this whole form was overlaid and then edited in Best Practice > Mode. So how can I just delete the overlay all together if possible. It’s > fine if I go back to the original and have to go back in and add the small > stuff that’s been added. There are several fields on the form and has > several workflows so it’s not a simple form. I would have to go through a > lot of fields and workflows to see what’s custom and what isn’t . Well, > actually thinking about it…I know the other guy that was here before me > didn’t work on Dev 8 so there is probably not much if any at all that are > custom and then again I didn’t even know about it until here recently so I > doubt I did any. Learn every day! So if I am in Best Practice Mode I > should be able to delete the form there and the original stay on the Base > mode correct. I just don’t want to say delete and lose it all. That would > be a nightmare!! I would like to take a lot of the forms to the original > and start over and do it all over with Overlays and/or customs so it would > be right. This Dev 8 and 7.6 was thrown at us at the same time and I have > to learn it all…only 3-4 months doing this. Aigh…>LOL! Would it be best for > me to just create form and some fields in say base mode and then create > that to overlay in Best mode and then use that as a guinea pig to see how > it works.**** > > **** > > ** **** > > Ok...go into the overlaid form, convert any object that is 'custom' to > 'base' with a right click...save the form....delete the overlay, then right > click and convert to custom....this will lose any changes made to the > object in the overlay, **** > > but once converted back to custom, you can re-make those changes.**** > > **** > > **** > > *Thanks,***** > > *Ron Young***** > > * ***** > > “To the world you may be one person but to one person you may be the > world.”**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj > *Sent:* Wednesday, September 25, 2013 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Filter not working anymore**** > > **** > > ** **** > > Ron,**** > > The chances of your code being overwritten by BMC is really slim to none > unless you are using naming conventions that would be used by BMC....so > leaving things at base doesn't really matter in that case...but > honestly...if it is YOUR code, it should be a Custom object...if it's BMC's > code, it should be in Base...plain and simple.**** > > **** > > On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. <rpyo...@southernco.com> > wrote:**** > > ** **** > > Wow…so is it best to work on a custom form or overlay. I watched the video > from Kiran and understand it a little but now I am just like ok…custom or > overlay?? I just don’t want to lose anything.**** > > **** > > *Thanks,***** > > *Ron Young***** > > * ***** > > “To the world you may be one person but to one person you may be the > world.”**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj > *Sent:* Wednesday, September 25, 2013 10:48 AM**** > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Filter not working anymore**** > > **** > > ** **** > > Ok...go into the overlaid form, convert any object that is 'custom' to > 'base' with a right click...save the form....delete the overlay, then right > click and convert to custom....**** > > **** > > this will loose any changes made to the object in the overlay, but once > converted back to custom, you can re-make those changes.**** > > **** > > On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. <rpyo...@southernco.com> > wrote:**** > > Todd,All, > > I performed a little test...I guess to just make me feel better. > > I created 2 test forms...1 in Base mode which came in as Unmodified and > then the other in Best mode which came in as Custom. I was not able to see > the Best-Custom form in base mode..understood. I was able to go into Best > mode and see the Base mode form and then convert it to custom which is > good. The thing is now...how do I get the overlaid form that was in > question at first below to a custom mode so that when I add fields, etc > they will work correctly?**** > > > Thanks, > Ron Young > > “To the world you may be one person but to one person you may be the > world.”**** > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Arner, Todd > Sent: Wednesday, September 25, 2013 8:34 AM > To: arslist@ARSLIST.ORG > Subject: Re: Filter not working anymore**** > > To update your custom forms and workflow in Best practice mode, you will > need to convert them to a Custom customization type. My guess is your > custom forms and workflow are all set to Unmodified right now. To convert > them to custom, right click on the form or workflow in the object list and > select convert to custom. Then you will be able to update in Best practice > mode. I'm not certain this will work for you with a mixed version of 8.1 > developer and 7.6.4 server. This is what I had to do but we have both 8.1 > server and developer studio. Hope that helps some. > > Todd Arner > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Ron Young > Sent: Wednesday, September 25, 2013 7:58 AM > To: arslist@ARSLIST.ORG > Subject: Filter not working anymore > > User interface 7.6, Developer 8.1 > > I created an active link on a form (in Base mode) that would require a > ticket number to be inserted from the user if it were a certain type of > ticket. Then when that ticket was closed I had a filter that would notify a > specific group that the ticket was closed or reassigned. It worked at one > time and now it does not. Nothing has really been changed. Don't know what > the issue may be...any help? > > Also, before I took over doing the Remedy admin/dev stuff here at work > there were numerous forms with objects already created under 7.6 I believe > it was. Now the only way I can add another field is to do it under Base > mode because if I am in Best mode the selections to add a field are all > greyed out. What can I do to be able to add it in Best Mode as I would like > to work just in Best mode because from what I have learned if I do anything > in Base mode it may not be saved after a system update or flush. Help!? > > Ron > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ---------------------------------------------------------------------- > The information contained in this communication may be confidential, is > intended only for the use of the recipient(s) named above, and may be > legally privileged. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution, or > copying of this communication, or any of its contents, is strictly > prohibited. If you have received this communication in error, please notify > the sender immediately and destroy or delete the original message and any > copy of it from your computer system. If you have any questions concerning > this message, please contact the sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years"**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
