Got it. 2 questions: 1. So then would the original form or object still be in 
base mode? or 2. Are you saying that it shouldn't be in base mode since it's 
best to do everything in Best Mode so that nothing gets lost after an upgrade?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 27, 2013 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter not working anymore

**
No, you wouldn't want to re-create the overlay...once it is in 'unmodified', 
you want to right click it and 'Convert to Custom'....because it shouldn't be a 
base object to begin with :)

On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. 
<rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote:
**
Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled 
test so well I used them for that purpose...testing. At first as you say...I 
was scared to delete the Overlay fearing that I would delete the whole thing 
but then again it's a text so what the heck. Anyway, deleted the overlay and 
then it became "unmodified". So I am guessing for the other forms I need to do 
this to and then add updates I can go back to and create an overlay and I 
should be good to go, correct?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Friday, September 27, 2013 8:34 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ron,
As Jason said, if you convert all of your custom objects to base before 
deleting the overlay, you won't loose them...the only things you would loose 
were base objects that were overlaid, but you wouldn't loose the object, just 
the customizations that were done in the overlay.

Jason,
It is NOT possible to delete a base object from Best Practice Mode...and I 
agree...the first time I 'deleted' an overlay....was quite scary.

On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller 
<jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote:
**
Great you figured it out.  Correct, anything in the Overlay is lost.  You can 
convert the fields to base so they are not lost and then convert back to custom 
once you re-overly.

I think "Delete" is a terrible choice for removing an overlay.  I mentioned it 
in the 7.6.03 beta but doesn't look like that went anywhere.  I am waiting for 
customers to accidentally "Delete" something like HPD:Help Desk in base mode.

I am pretty sure you cannot delete any base objects in Best Practice mode.  I 
haven't extensively tested that theory so proceed with caution.

Jason

On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. 
<rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote:
**
Ok...I just found some dummy forms that were made a long time ago and they were 
overlaid. I went into Best Mode and then deleted the overlay. I went through 
the Remedy Dev 8 Help files and understand that any fields or workflow that was 
relating or entered on that overlay will now be lost correct? Hope I didn't 
confuse you experts from my email below. :)

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Young, Ronald P.
Sent: Thursday, September 26, 2013 12:08 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Filter not working anymore

LJ, others

Question for ya from what you say below. The form in question was a trouble 
report form that was created yrs ago...so it is an origin object...Base mode 
and then this whole form was overlaid and then edited in Best Practice Mode. So 
how can I just delete the overlay all together if possible. It's fine if I go 
back to the original and have to go back in and add the small stuff that's been 
added. There are several fields on the form and has several workflows so it's 
not a simple form. I would have to go through a lot of  fields and workflows to 
see what's custom and what isn't . Well, actually thinking about it...I know 
the other guy that was here before me didn't work on Dev 8 so there is probably 
not much if any at all that are custom and then again I didn't even know about 
it until here recently so I doubt I did any.  Learn every day! So if I am in 
Best Practice Mode I should be able to delete the form there and the original 
stay on the Base mode correct. I just don't want to say delete and lose it all. 
That would be a nightmare!! I would like to take a lot of the forms to the 
original and start over and do it all over with Overlays and/or customs so it 
would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have 
to learn it all...only 3-4 months doing this. Aigh...>LOL! Would it be best for 
me to just create form and some fields in say base mode and then create that to 
overlay in Best mode and then use that as a guinea pig to see how it works.

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the form....delete the overlay, then right click and 
convert to custom....this will lose any changes made to the object in the 
overlay,
but once converted back to custom, you can re-make those changes.


Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Wednesday, September 25, 2013 12:52 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ron,
The chances of your code being overwritten by BMC is really slim to none unless 
you are using naming conventions that would be used by BMC....so leaving things 
at base doesn't really matter in that case...but honestly...if it is YOUR code, 
it should be a Custom object...if it's BMC's code, it should be in Base...plain 
and simple.

On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. 
<rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote:
**
Wow...so is it best to work on a custom form or overlay. I watched the video 
from Kiran and understand it a little but now I am just like ok...custom or 
overlay?? I just don't want to lose anything.

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, 
Lj
Sent: Wednesday, September 25, 2013 10:48 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore

**
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' 
with a right click...save the form....delete the overlay, then right click and 
convert to custom....

this will loose any changes made to the object in the overlay, but once 
converted back to custom, you can re-make those changes.

On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. 
<rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote:
Todd,All,

I performed a little test...I guess to just make me feel better.

I created 2 test forms...1 in Base mode which came in as Unmodified and then 
the other in Best mode which came in as Custom. I was not able to see the 
Best-Custom form in base mode..understood. I was able to go into Best mode and 
see the Base mode form and then convert it to custom which is good. The thing 
is now...how do I get the overlaid form that was in question at first below to 
a custom mode so that when I add fields, etc they will work correctly?

Thanks,
Ron Young

"To the world you may be one person but to one person you may be the world."
-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Arner, 
Todd
Sent: Wednesday, September 25, 2013 8:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Filter not working anymore
To update your custom forms and workflow in Best practice mode, you will need 
to convert them to a Custom customization type.  My guess is your custom forms 
and workflow are all set to Unmodified right now.  To convert them to custom, 
right click on the form or workflow in the object list and select convert to 
custom.  Then you will be able to update in Best practice mode.  I'm not 
certain this will work for you with a mixed version of 8.1 developer and 7.6.4 
server.  This is what I had to do but we have both 8.1 server and developer 
studio.  Hope that helps some.

Todd Arner

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Ron Young
Sent: Wednesday, September 25, 2013 7:58 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Filter not working anymore

User interface 7.6, Developer 8.1

I created an active link on a form (in Base mode) that would require a ticket 
number to be inserted from the user if it were a certain type of ticket. Then 
when that ticket was closed I had a filter that would notify a specific group 
that the ticket was closed or reassigned. It worked at one time and now it does 
not. Nothing has really been changed. Don't know what the issue may be...any 
help?

Also, before I took over doing the Remedy admin/dev stuff here at work there 
were numerous forms with objects already created under 7.6 I believe it was. 
Now the only way I can add another field is to do it under Base mode because if 
I am in Best mode the selections to add a field are all greyed out. What can I 
do to be able to add it in Best Mode as I would like to work just in Best mode 
because from what I have learned if I do anything in Base mode it may not be 
saved after a system update or flush. Help!?

Ron

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"


----------------------------------------------------------------------
The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be legally 
privileged. If the reader of this message is not the intended recipient, you 
are hereby notified that any dissemination, distribution, or copying of this 
communication, or any of its contents, is strictly prohibited. If you have 
received this communication in error, please notify the sender immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Reply via email to