Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn't be in base mode since it's best to do everything in Best Mode so that nothing gets lost after an upgrade?
Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'....because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. <rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote: ** Yep...thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose...testing. At first as you say...I was scared to delete the Overlay fearing that I would delete the whole thing but then again it's a text so what the heck. Anyway, deleted the overlay and then it became "unmodified". So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, Lj Sent: Friday, September 27, 2013 8:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlay....was quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think "Delete" is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally "Delete" something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. <rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote: ** Ok...I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn't confuse you experts from my email below. :) Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Young, Ronald P. Sent: Thursday, September 26, 2013 12:08 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago...so it is an origin object...Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It's fine if I go back to the original and have to go back in and add the small stuff that's been added. There are several fields on the form and has several workflows so it's not a simple form. I would have to go through a lot of fields and workflows to see what's custom and what isn't . Well, actually thinking about it...I know the other guy that was here before me didn't work on Dev 8 so there is probably not much if any at all that are custom and then again I didn't even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don't want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all...only 3-4 months doing this. Aigh...>LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the form....delete the overlay, then right click and convert to custom....this will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Filter not working anymore ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMC....so leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. <rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote: ** Wow...so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok...custom or overlay?? I just don't want to lose anything. Thanks, Ron Young "To the world you may be one person but to one person you may be the world." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 10:48 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Filter not working anymore ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the form....delete the overlay, then right click and convert to custom.... this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. <rpyo...@southernco.com<mailto:rpyo...@southernco.com>> wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young "To the world you may be one person but to one person you may be the world." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. 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