LJ, good idea, but I don't think that will work for an Active Link. The set field action is kicking off when the customer returns what they typed in the field (and adding other info to other fields if it finds a match).
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, October 08, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa, That's not unreasonable at all (in my opinion)....one option that you may not have thought about... Set it to Display Error, and enable an error handler....have the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the "Display No Match Error." I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - "No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)". So I would like an additional option to be "Display Custom Error." Or something like that. It would automatically be the type: Error, and I can just put some text under the "If No requests Match:" area if "Display Custom Error" is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
