I think you have a great idea Lisa. Simple yet effective. I will vote for it.
@Karthik I see value in being able to specify an error that is takes into account the context of the action. Yes the error could be made more friendly on a global scale using the message catalog however it would be even better to say "no matching profiles were found", "the CI could not be located in the CMDB", "Please choose a valid Cost Center from the menu". Many of us are doing this today as Lisa indicated but we need temp fields and additional workflow. Jason On Tue, Oct 8, 2013 at 8:28 AM, Karthik <karthik...@gmail.com> wrote: > ** > > Enable db logging on client side and see the SQL when you get the error > message. You would be able to see how exactly ar system is fetching the > message from db. Once found, replace the message. > On Oct 8, 2013 8:56 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < > lisa.kemes....@dla.mil> wrote: > >> I took a look at that but I can't find this message on this form. It's >> ARERR 9278 >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik >> Sent: Tuesday, October 08, 2013 11:12 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Display No Match Error >> >> ** >> >> Why don't you replace the message text on ar system message catalog form >> instead? >> >> - Karthik >> >> On Oct 8, 2013 8:33 PM, "Longwing, Lj" <llongw...@usgs.gov> wrote: >> >> >> ** >> Lisa, >> That's not unreasonable at all (in my opinion)....one option >> that you may not have thought about... >> >> Set it to Display Error, and enable an error handler....have the >> error handler give a message of type Error using your own words... >> >> this isn't 'ideal' because both errors will show...yours and the >> original...but it does give you the opportunity to display your own >> message, with only an additional piece of workflow, instead of two or >> three :) >> >> >> On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR >> INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: >> >> >> ** >> >> I checked the BMC Communities (under BMC Remedy AR >> System) to see if anything matched my idea and I couldn't find anything. >> I'd like to make another drop down for set and field actions to >> compliment the "Display No Match Error." I'd like to have the ability >> to create my own error. I know I can do this on my own, but I'd have to >> create a temp field, populate it, check it, if empty, create my own >> error. >> >> >> Why can't I do this straight from the Set or Push fields >> action of an Active Link? It's already doing the work for me, but >> instead I have to create 3 or more active links (or actions) to create >> my own error in my own words (instead of the cryptic out of the box >> error - "No item matches active link conditions; this operation has been >> defined so that no match generates an error. (ARERR 9278)". >> >> >> >> So I would like an additional option to be "Display >> Custom Error." Or something like that. It would automatically be the >> type: Error, and I can just put some text under the "If No requests >> Match:" area if "Display Custom Error" is selected. >> >> >> >> Is this asking too much? Should I add it to the Ideas? >> >> >> >> Lisa Kemes >> >> Remedy Consultant >> >> Dev Technology Group >> >> DLA Office: (717) 770-6437 >> >> Cell Phone: (717) 602-9460 >> >> lisa.ke...@devtechnology.com >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 >> years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
