If you use an AIF form and Process Designer you can do what you are requesting.
The AIF form will allow the multiple layers of questions/answers driven by the
answer given. The Process Designer can read the answer fields into variables
and then push the variables to the notes field.
-----Original Message-----
From: Kevin Shaffer <kevin_l_shaf...@hotmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Oct 23, 2013 2:50 pm
Subject: SRM Mapping Question
**
ARS 7.6.04 SP4
SRM 7.6.04 SP4
I am looking for an eloquent way to format the responses of conditional
questions and put them in the Notes field of the Incident. Ideally if the
questions aren't answered I would like them to NOT be in the Notes I pass to
the incident.
Example:
SR Question 1: Is this a Printer Issue? The customer has two option Yes and No
If yes is selected, the next question asks for make and model of the printer.
If No is selected, the next question asks please describe your issue.
Ideally, I want to pass the responses to the Notes field on the Incident.
For example, the Notes would look like this:
Is this a Printer Issue? Yes
Make and Model: HP 2341
OR
Is this a Printer Issue? No
Description of Issue: <blah> <blah> <blah>
All I can seem to pass to the Notes field is the following:
Is this a Printer Issue? No
Make and Model: <This is blank, I want to remove this from the Notes because
Make and Model is only answered when Yes is selected)
Description of Issue: <blah> <blah> <blah>
I hope this makes sense. Is there any better way of formatting conditional
responses or do I just have to supply all the values and train my support staff
to ignore blank responses.
Thanks
Kevin
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