If you use an AIF form and Process Designer you can do what you are requesting. The AIF form will allow the multiple layers of questions/answers driven by the answer given. The Process Designer can read the answer fields into variables and then push the variables to the notes field.
-----Original Message----- From: Kevin Shaffer <kevin_l_shaf...@hotmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Wed, Oct 23, 2013 2:50 pm Subject: SRM Mapping Question ** ARS 7.6.04 SP4 SRM 7.6.04 SP4 I am looking for an eloquent way to format the responses of conditional questions and put them in the Notes field of the Incident. Ideally if the questions aren't answered I would like them to NOT be in the Notes I pass to the incident. Example: SR Question 1: Is this a Printer Issue? The customer has two option Yes and No If yes is selected, the next question asks for make and model of the printer. If No is selected, the next question asks please describe your issue. Ideally, I want to pass the responses to the Notes field on the Incident. For example, the Notes would look like this: Is this a Printer Issue? Yes Make and Model: HP 2341 OR Is this a Printer Issue? No Description of Issue: <blah> <blah> <blah> All I can seem to pass to the Notes field is the following: Is this a Printer Issue? No Make and Model: <This is blank, I want to remove this from the Notes because Make and Model is only answered when Yes is selected) Description of Issue: <blah> <blah> <blah> I hope this makes sense. Is there any better way of formatting conditional responses or do I just have to supply all the values and train my support staff to ignore blank responses. Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"