Kevin, Back at the office so here goes. It's kind of "crude" but it's a quick way to do it without AIF: 1. You have your question: Is this a printer issue? Yes or No 2. Pick No. Nothing gets mapped. You're good. Right? 3. Pick Yes. This drops a conditional question down: Pick or type the model. 4. Also create another conditional question under "yes' and mark it "hidden" in your question creation process. Make it a text field for answer. In the Default Text area, type in the following: Make and Model: 5. In your question mapping, you would pick the answer for the hidden question where you want "make and model:" to appear. You would then pick the actual answer from the visible question. 6. If someone picks no, nothing gets mapped. If someone picks yes, then the default text in the hidden question would be visible in the notes followed by the model. Does that make sense?
On Wed, Oct 23, 2013 at 2:50 PM, Kevin Shaffer <kevin_l_shaf...@hotmail.com>wrote: > ** > ARS 7.6.04 SP4 > SRM 7.6.04 SP4 > > I am looking for an eloquent way to format the responses of conditional > questions and put them in the Notes field of the Incident. Ideally if the > questions aren't answered I would like them to NOT be in the Notes I pass > to the incident. > > > Example: > SR Question 1: Is this a Printer Issue? The customer has two option Yes > and No > > If yes is selected, the next question asks for make and model of the > printer. If No is selected, the next question asks please describe your > issue. > > Ideally, I want to pass the responses to the Notes field on the Incident. > > For example, the Notes would look like this: > > Is this a Printer Issue? Yes > Make and Model: HP 2341 > > OR > > Is this a Printer Issue? No > Description of Issue: <blah> <blah> <blah> > > All I can seem to pass to the Notes field is the following: > Is this a Printer Issue? No > Make and Model: <This is blank, I want to remove this from the Notes > because Make and Model is only answered when Yes is selected) > Description of Issue: <blah> <blah> <blah> > > I hope this makes sense. Is there any better way of formatting > conditional responses or do I just have to supply all the values and train > my support staff to ignore blank responses. > > Thanks > Kevin > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
