Kevin, I have a way of doing this without AIF. I'm driving right now so can't type it all. (NO I'm parked at this moment, not actually driving!) Call me at 631-335-2926 if u need it now.
Sent from my iPhone > On Oct 23, 2013, at 2:59 PM, Roger Justice <rjust2...@aol.com> wrote: > > ** > If you use an AIF form and Process Designer you can do what you are > requesting. The AIF form will allow the multiple layers of questions/answers > driven by the answer given. The Process Designer can read the answer fields > into variables and then push the variables to the notes field. > -----Original Message----- > From: Kevin Shaffer <kevin_l_shaf...@hotmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Wed, Oct 23, 2013 2:50 pm > Subject: SRM Mapping Question > > ** > ARS 7.6.04 SP4 > SRM 7.6.04 SP4 > > I am looking for an eloquent way to format the responses of conditional > questions and put them in the Notes field of the Incident. Ideally if the > questions aren't answered I would like them to NOT be in the Notes I pass to > the incident. > > > Example: > SR Question 1: Is this a Printer Issue? The customer has two option Yes and > No > > If yes is selected, the next question asks for make and model of the printer. > If No is selected, the next question asks please describe your issue. > > Ideally, I want to pass the responses to the Notes field on the Incident. > > For example, the Notes would look like this: > > Is this a Printer Issue? Yes > Make and Model: HP 2341 > > OR > > Is this a Printer Issue? No > Description of Issue: <blah> <blah> <blah> > > All I can seem to pass to the Notes field is the following: > Is this a Printer Issue? No > Make and Model: <This is blank, I want to remove this from the Notes because > Make and Model is only answered when Yes is selected) > Description of Issue: <blah> <blah> <blah> > > I hope this makes sense. Is there any better way of formatting conditional > responses or do I just have to supply all the values and train my support > staff to ignore blank responses. > > Thanks > Kevin > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
