I was working on a proposal for my company, migration from 7.6.04 to 8.x. We showed the whole « migration in multiple steps and data migration » process. Customer told us (I quote, well quote translated from French): « SNOW presale & tech engineer told us that on their solution an upgrade was clicking on a button with less than one minute downtime on production »
What do you want to reply to this? :D Those guys are over agressive, I mean, we can make stuff sound better than real life during presale, but come on There is a difference between « truth enhancement » and this :) And I surely don¹t wanna go this road, lying to get a deal Imagine I get on the project later, total waste and utter failure. De : "Pierson, Shawn" <shawn.pier...@energytransfer.com> Répondre à : <arslist@ARSLIST.ORG> Date : mardi 26 novembre 2013 22:34 À : <arslist@ARSLIST.ORG> Objet : Re: OT: ServiceNow ** My company has also recently taken a look at Service Now. I can also confirm hearing some deliberately false information being provided, but that¹s likely typical for any sales presentation. That being said, I do have a cautiously positive view of their product. The techie part of my personality would like to make the switch just to learn something completely new and exciting, but in terms of doing what¹s best for my organization I don¹t think it¹s fully matured enough yet to replace Remedy, plus not all companies are willing to have their private data out on ³the cloud² yet. I¹ve also come to the opinion that us Remedy folks are maybe more opposed to some of the people involved with ServiceNow and their marketing techniques than the anything else. Either way, I plan to keep my eye on them and if my management told me tomorrow that they signed me up for classes and that we¹d be migrating to that product, I would treat it as an opportunity not treat it as the end of the world. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, November 26, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** That is I was looking at SNOW in terms of knowing what¹s good and what is bad. No product is the best at everything. I am certainly more open minded about the products than most folks I met at the SNOW conference were. To them [SNOW conference attendees, the ServiceNow employees and others] BMC Remedy is the enemy and it can do no right. There were many expressing blatantly false views, I kept my opinions mostly to myself. Well, I did have to correct former BMC employees who were saying Fred Luddy had something to do with creating Remedy. A view I heard enough times to consider it to be deliberate. Yes, the marketing is a direct steal from what Remedy Corp. said in the 1990s, and there is a tiny bit of truth to some of what they say. Mostly though, if the developer studio were sped up to the speed of the old Admin tool, It could easily be shown you can create robust custom apps faster and easier with Remedy than with ServiceNow. Real apps that is, with a real data model. They however, can show creating new fields and apps in minutes due to the simplicity of the system, the data model, what gets displayed and the simplistic development tool that does not show that all real development is done by working on java scripts. That being said, if you want quick and simple display of quick and simple data in a quick and simple data model, it arguably can. Then again, so can dozens of other light weight applications. RemedyForce would certainly seem the better direction for those that want a truly cloud built light weight system. Note: These opinions are mine. No one elses, not my employer, and possibly not mine next week if I get evidence that I am mistaken about any of the above. Daniel p.s. and they of course have nothing like the ARSlist J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: November 22, 2013 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** LJ, There are a few folks that are looking at SNOW. In some cases, one needs to look at the competition to be able to say what¹s good and what¹s bad and not have it be an opinion. Dan Bloom is one. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, November 22, 2013 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** I think what Shawn was saying was your request may have been something like walking into a Chevy dealership and asking the sales people where the closest Ford dealership is..... Honestly though...not many people on this list are likely to have a bunch of information on SNOW...you may want to try searching the internet via Google to try to find something....they probably have a forum or something similar that you can find. On Fri, Nov 22, 2013 at 8:21 AM, stephen leith <steve.le...@live.co.uk> wrote: Errr thanks? Sent from my iPhone On 22 Nov 2013, at 15:11, "Pierson, Shawn" <shawn.pier...@energytransfer.com> wrote: > Hello, > > Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44 > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith > Sent: Friday, November 22, 2013 9:06 AM > To: arslist@ARSLIST.ORG > Subject: ServiceNow > > Hi everyone. > > Does anybody know of a ServiceNow equivalent of the ARS list? > > Stephen Leith > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org> "Where the Answers Are, and have been for 20 years" > > Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
