Shawn,
Ditto for us on most of what you've said. We have a brand new 8.1
implementation, and are p2. Most of the issues are reported by our IE
users, and we're looking forward to a hotfix or patch to resolve these
same issues.
rp
On 2/4/2014 8:41 PM, Pierson, Shawn wrote:
**
I didn't want to hijack this email thread for my own issues but
hopefully Suresh can get some benefit from what I've run into as well.
We have been on ARS 8.1 for a couple of months but just upgraded ITSM
to 8.1 (including the two patches) as of this past weekend. In
testing we ran into the Caught Exception errors that Suresh ran into,
but the ITSM patches seemed to have addressed most of those. The
problem now is basically instability. Tomcat itself keeps crashing,
so I upgraded it from patch 32 to patch 37 tonight to see if that helps.
There have also been a never-ending stream of Mid Tier issues, but of
very low intensity, from 7.6.4 on with Internet Explorer. My
understanding is that Internet Explorer has defects in it that cause
it to not correctly refresh cache, and the way the Mid Tier is
designed that becomes a big issue. However, we also have run into
issues with 7.6.4 that are worse on 8.1 with specific user's cache on
the Mid Tier becoming corrupt somehow and generating errors. The only
way to resolve those is to flush the cache on the Mid Tier, but doing
so messes up a small but vocal percentage of other people who have to
clear their IE browser cache.
So based on the suggestion below, I am planning on looking into the
Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is
still unstable after the Tomcat upgrade and try to get that hotfix but
I have an I.T. form of PTSD because our implementation of 7.6.4 a
couple years ago was delayed a few months due to BMC support not being
helpful with Mid Tier issues (which resulted in a custom Mid Tier
patch for us, which so far hadn't been necessary on 8.1.)
So with all that said, I tried to guess the 8.1 path on the FTP site
below but couldn't find one that worked. I also tried searching their
Knowledge Base because I often find hotfixes in there, including
several that have gone in with my 8.1 install.
Thanks,
**
*Shawn Pierson *
Remedy Developer | Energy Transfer
*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS
*Sent:* Tuesday, February 04, 2014 4:51 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Caught Exception issue...
**
There is a way if you know the "secret" path. I don't know if for 8.1
but here is the format for 7.6.4 SP 4 to give you an idea
http://ftp.bmc.com/outgoing/7604sp4_hotfix
*Christie Pargeter | Sr Technical Analyst | tel 503-415-5149*
*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
*Sent:* Tuesday, February 04, 2014 1:22 PM
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Caught Exception issue...
**
Interestingly, BMC makes it next to impossible to actually get
hotfixes without waiting on their support. Do you know any alternate
means of getting the Mid Tier Hotfix you mentioned that doesn't
require a U.N. Resolution worth of log files and config files in the
right format?
Thanks,
**
*Shawn Pierson *
Remedy Developer | Energy Transfer
*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *ravi rai
*Sent:* Tuesday, February 04, 2014 1:03 PM
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: Caught Exception issue...
**
Suresh,
What is the patch version of ARS , Midtier and Tomcat
Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for
Tomcat 6.0 and see if it helps
We had few issues with ARS 8.1 un-patched version.
Thanks
Ravi Rai
------------------------------------------------------------------------
Date: Wed, 5 Feb 2014 00:06:18 +0530
From: ersures...@gmail.com <mailto:ersures...@gmail.com>
Subject: Caught Exception issue...
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
** Team,
Recently, facing the lot of issues related to "Caught Exception".
tried with mid tier flush and advised to flush the local browser cache
and restarted with mid tier.but, no luck.
Error starts with "Caught exception" and error with some different
message like mobj, t.resultlist,Vcolins etc.,
Can you please provide the guidence to fix this issue?
Remedy version 8.1
OS Windows server 2012.
Tomcat 6.0
Regards,
Suresh L
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