Hi Sally, Thanks for your hot fix. Is it fix all "Caught Exception" issue? Can you please confirm.
@Folks : Thanks for all Suggestions/Comments. Really happy for your all inputs :) Regards, Suresh L On Wed, Feb 5, 2014 at 8:42 PM, Ludwig, Sally <sally_lud...@bmc.com> wrote: > ** > > The latest hotfix for Midtier 8.1 can be found at > ftp://ftp.bmc.com/outgoing/81mt_hotfix > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Tuesday, February 04, 2014 9:41 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Caught Exception issue... > > > > ** > > I didn't want to hijack this email thread for my own issues but hopefully > Suresh can get some benefit from what I've run into as well. > > > > We have been on ARS 8.1 for a couple of months but just upgraded ITSM to > 8.1 (including the two patches) as of this past weekend. In testing we ran > into the Caught Exception errors that Suresh ran into, but the ITSM patches > seemed to have addressed most of those. The problem now is basically > instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 > to patch 37 tonight to see if that helps. > > > > There have also been a never-ending stream of Mid Tier issues, but of very > low intensity, from 7.6.4 on with Internet Explorer. My understanding is > that Internet Explorer has defects in it that cause it to not correctly > refresh cache, and the way the Mid Tier is designed that becomes a big > issue. However, we also have run into issues with 7.6.4 that are worse on > 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and > generating errors. The only way to resolve those is to flush the cache on > the Mid Tier, but doing so messes up a small but vocal percentage of other > people who have to clear their IE browser cache. > > > > So based on the suggestion below, I am planning on looking into the Mid > Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still > unstable after the Tomcat upgrade and try to get that hotfix but I have an > I.T. form of PTSD because our implementation of 7.6.4 a couple years ago > was delayed a few months due to BMC support not being helpful with Mid Tier > issues (which resulted in a custom Mid Tier patch for us, which so far > hadn't been necessary on 8.1.) > > > > So with all that said, I tried to guess the 8.1 path on the FTP site below > but couldn't find one that worked. I also tried searching their Knowledge > Base because I often find hotfixes in there, including several that have > gone in with my 8.1 install. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Pargeter, > Christie :CO IS > *Sent:* Tuesday, February 04, 2014 4:51 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Caught Exception issue... > > > > ** > > There is a way if you know the "secret" path. I don't know if for 8.1 but > here is the format for 7.6.4 SP 4 to give you an idea > > > > http://ftp.bmc.com/outgoing/7604sp4_hotfix > > > > *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149* > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Pierson, > Shawn > *Sent:* Tuesday, February 04, 2014 1:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Caught Exception issue... > > > > ** > > Interestingly, BMC makes it next to impossible to actually get hotfixes > without waiting on their support. Do you know any alternate means of > getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. > Resolution worth of log files and config files in the right format? > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *ravi rai > *Sent:* Tuesday, February 04, 2014 1:03 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Caught Exception issue... > > > > ** > > Suresh, > > What is the patch version of ARS , Midtier and Tomcat > > Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for > Tomcat 6.0 and see if it helps > > We had few issues with ARS 8.1 un-patched version. > > Thanks > Ravi Rai > ------------------------------ > > Date: Wed, 5 Feb 2014 00:06:18 +0530 > From: ersures...@gmail.com > Subject: Caught Exception issue... > To: arslist@ARSLIST.ORG > > ** Team, > Recently, facing the lot of issues related to "Caught Exception". tried > with mid tier flush and advised to flush the local browser cache and > restarted with mid tier.but, no luck. > Error starts with "Caught exception" and error with some different > message like mobj, t.resultlist,Vcolins etc., > Can you please provide the guidence to fix this issue? > Remedy version 8.1 > OS Windows server 2012. > Tomcat 6.0 > Regards, > Suresh L > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
