In our case, we are encountering this regularly on IE 8, ever since our upgrade to 7.6.04. We also experience this in IE 9 and 10, but the majority of our users are on IE 8. The only solution we've found is to flush the mid-tier cache and have the user then clear their own cache and hit Ctrl + F5 on returning to the Remedy home page.
We've also installed the hotfix provided by BMC, to no avail. We were hoping an upgrade to 8.1 in the near future would be helpful, but it appears that may not be the case. :( `Elyse Bond -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Tuesday, February 04, 2014 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... We are now at the 3rd Hot Fix and still not getting the Caught Exception issue resolved in our case. And it is only happening with IE9 and IE10 specific error: Caught exception :Object doesn't support property or method 'getProxyGlobalFields' But we are not using ITSM - we are all 100% custom apps on 7.6.04 SP5 This has been going on since November. Our only fix so far is to tell the users to revert to IE8 until we have a solution in place. This has been escalated to all level of engineers at BMC. Still waiting, So any ideas at this point is more then greatly appreciated. we are on 7.6.04 SP5 WAS8 Win2003 MSSQL2005 Thank you, Pascale Sterrett Kenavo ar wech all shawn.pier...@energytransfer.com Sent by: arslist@ARSLIST.ORG 02/04/2014 07:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... ** I didn’t want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I’ve run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user’s cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I’ll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn’t been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn’t find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** There is a way if you know the “secret” path. I don’t know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn’t require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to "Caught Exception". tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with "Caught exception" and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. 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