Thanks for the tip. I will look in to doing that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes)
** Based on an earlier email in this thread the first thing I would try in your situation would be to upgrade Tomcat. I can confirm that the upgrade I did to Tomcat a few nights ago helped in my organization. It didn't resolve everything as we were able to get a weird random HTTP 500 error (which required the user to clear his browser cache) but that is much more rare than the Caught Exception errors or the Tomcat crashes that we were getting before. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:47 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** We are not using the out of the box ITSM apps. Our AR server is: Action Request System(R) Server x64 Version 7.6.04 SP3 201201302357. Our test mid-tier is: 8.1.00 201402031033 Hotfix BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server. Tomcat is: 6.0.20. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, February 07, 2014 8:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I found it interesting but at least in the handful of people who have tested it so far, the February hotfix seems to help quite a bit. What version of Tomcat and what patch of ITSM 8.1 are you on? I'm on Tomcat 6.0.37 and ITSM Patch 2. Also using IE9 and IE10. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bray, Joshua Sent: Friday, February 07, 2014 7:39 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February hotfix on our 8.1 test mid-tier server. We are still getting caught exception errors. I have a webex today with BMC support. Like many of you, we started seeing "Caught Exception" errors (different from the "caught exception" errors related to compatibility issues with IE9 and IE10) after upgrading to 7.6.4. We also started seeing some fields duplicated, and/or in the wrong places after the upgrade. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 06, 2014 9:13 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) ** I installed the February Hotfix in my test environment. Interestingly, it seems to have changed the font used for Remedy as well. Was this intentional? The earlier zip file appears to be corrupt on the FTP site but I assume it must not be necessary with all the files changed by the later one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally Sent: Wednesday, February 05, 2014 9:12 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... ** The latest hotfix for Midtier 8.1 can be found at ftp://ftp.bmc.com/outgoing/81mt_hotfix From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 9:41 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, February 04, 2014 4:51 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... ** There is a way if you know the "secret" path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix Christie Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 04, 2014 1:22 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Tuesday, February 04, 2014 1:03 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai ________________________________ Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com<mailto:ersures...@gmail.com> Subject: Caught Exception issue... To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** Team, Recently, facing the lot of issues related to "Caught Exception". tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with "Caught exception" and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. 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