Tony, We are on the latest Hot Fix and still not working. Our only solution for now is to tell our customer to revert to IE8 for now until we have a fix in place. BMC is telling us they have their top engineer on our particular issue looking at all our logs, def files etc. We have had many webex with the support team. We are now setting up a webex with that "top engineer". One thing that kind of work for us is to clear the cookies since clearing the cache and compatibility mode doesn't work. That doesn't fix the entire issue but partially makes it workable. Thank you,
Pascale Sterrett tony.r...@bt.com Sent by: arslist@ARSLIST.ORG 02/07/2014 03:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) We are also consistently having this issue with it getting much worse with the move from 7.6 – 8.1, although this would also be in line with users moving from IE 8 to v9 or v10. As others have mentioned some people get it consistently while others never get it. I have been unable to identify anything different between the users setup. Our AR, ITSM, Mid Tier are all 8.1 patch 1. I have not had the chance to try the latest service pack so it would be great to hear if it resolves or even helps this issue. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
