Well, me being me I have chosen a random Friday for this. I was a bit busy on the true anniversary date.
So, for fun, I thought I would repost the first post to the ARSlist, which of course was me. I took the liberty of correcting my spelling errors. For the newbies on the list, the ones that joined after around 1995, originally there was no Help Desk or ITSM suite, at some point Remedy Corp. created a Help Desk template. We created our own Help Desk from scratch, which of course with the Remedy Admin tool didn't take long :) 21 years ago we had a 3.5GL that provided more functionality to developers than Service Now has created so far for it's developers, but I digress. . Dan --------------------------------- Date: Tue, 2 Nov 1993 10:03:20 -0500 From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <dan...@yorku.ca> Subject: Welcome To: arsl...@orion.yorku.ca Errors-To: postmas...@orion.yorku.ca Reply-To: arsl...@orion.yorku.ca Message-Id: <9311021003.zm18...@afep.yorku.ca> X-Envelope-To: d...@remedy.com X-Mailer: Z-Mail (2.1.5 20sep93) Status: RO I've just noticed that there are currently 27 registrants to the list, but no one has ever sent a note to it! Hence this note..... Welcome to the ARS List, primarily for the discussion of ARS related issues by those members of the HelpDesk list that are running this product. It is *not* meant to replace the HelpDesk list, nor act as a clearing house of problems that should be directed to Technical Support at Remedy Corp. Sometimes it could be quicker than waiting for a response from Remedy Corp. and obviously we have the practical experience in using the product for real world situations. The first item that should be taken care of is the following: I invited Remedy Corporation to join us. They are represented by Doug Mueller, I believe officially a VP of the company, but in reality the backbone of the creation of the product. We couldn't do better. I warned Doug that if Remedy listens to, or at their own discretion participates in, discussions that they will have to take the bad with the good, and without retribution if they don't like what we say. Since it was an arbitrary decision by me to include them, I would like a vote on the subject. Could you all send a vote in to dan...@yorku.ca on Remedy inclusion/exclusion. Also, we should decide on posting a list to the list of all our members from time to time so we know who we all are. Perhaps if you all include whether you agree/disagree with posting a list to this list. Once again, welcome to you all, and I look forward to a useful and fun exchange of information. Just a quick statement of our use. We purchased the product around April 1992, and went production with it in Nov. 1992. We are about to have our first birthday of regular use. We have 5 production schemas, and are working on another 5 to become production soon. One server: UNIX /Sun equivalent/ with the run time SYBASE module as the data base engine. We use it as our problem tracker, major system problem alert, manuals data base, account tracker and shortly we will keep track of internal course registrations. ... dan Dan Bloom, Senior Consultant, CCIS/Help Services _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"