Hi, What was wrong with the old way of performing a push-felds???
Preparation: 1. Record a macro performing a Login (with hard coded name/password) followed by a Modify-All operation with the qualifier of choice 2. Move the macro to your server Execution: 3. A filter run-process passes values and qualification options via the command line interface to runmacro.exe 4. Runmacro.exe hopefully executes as expected and updates the reccord(s) Best Regards - Misi, RRR AB, http://rrr.se > I know Join forms were introduced in 3.2, and I think push field actions > were added in 4.0, amazing that we were able to do what we did without some > of the things we have now :) > ** > > Yes tab fields were introduced in version 4.00 which helped us customize > the look and feel of older helpdesk forms to shorten their lengths so no > scrolling was required. > > > > You may be right about currency fields not being a 4.5 feature - it could > be later. > > > > Joe > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Theo Fondse > *Sent:* Monday, February 17, 2014 1:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Friday Special, The First Post to the ARSList > > > > ** > > Oh boy, this does bring back memories...... :-) > > I started With Remedy in late '96 (ver 2.1) and must have joined the list > initially around '97 or '98. > > Even though I also have not been a frequent poster, and like Joe and > Dariusz, also switched domains through the years until finally rather > settling on using my personal mailbox for the list, the list has been a > valuable resource for me ever since those early days - a big thanks to Dan > and all the others who also post Friday Humor, "good-to-know" things and > real solutions to issues here! > > If memory serves me correctly, Joe is right about the versions & features - > not 100% sure about the currency fields though (... it is a long time > ago... :-) ), but I am sure about page tabs being introduced in v4.00 as I > am currently back at the company who had the very first implementation of > ARS v4.00 in my country (South Africa). I remember making the decision to > design and develop their first event logging system (still running) on the > "new, feared and unknown" v4.00 because v3.2.1. did not offer tabs and the > customer expected a like-or-better GUI than the VB-based app we had to > replace. At the time, I was sick and tired of battling the mess of placing > and hiding fields on top of each other to make the system "appear to have > tabs" with buttons and active links. That turned out to be the right > decision in the end..... :--) This company is still a 100% custom-built > shop and I truly hope that it will stay that way, because custom-built > shops are a dying breed in the Remedy space in my country. > > @ Dan: With 4214 current subscribers, you have come a long way with keeping > the list going from that first lot of 27..........Thanks a stack!! :-) > > > > @Dariusz: Just do a quick scan through the subject lines once in the > morning and pick the topics of interest to you. There sometimes truly is > too much to read each and every post.... > > > > Best Regards, > > Theo > > > > On Sun, Feb 16, 2014 at 5:42 PM, Joe D'Souza <jdso...@shyle.net> wrote: > > ** > > Brings back some memories too... > > > > Trim fields were introduced in version 3 I think with horizontal and > vertical lines. > > > > You actually needed to check MPSO and buy an MPSO license in that version > and the next in order to implement multiple processes. It was actually > recognized as a feature. > > > > There were no currency fields until much later (version 4.5 I think). > > > > Good naming convention however has not lost as much importance as some of > the other features have lost as others were built over them. I still think > you could end up with quite a messy system with bad or arbitrary > conventions. > > > > And yes Shared Workflow came in version 5.x if I recall right, and if used > correctly is a very useful tool. > > > > I do not recall the exact year I joined, but it could not have been as > early as mid 1998 (that was the timeframe I began with Remedy) but not as > late as after 1999. I think somewhere mid 1999.. Since then I have switched > a domain, and then stuck to my joe_rem...@yahoo.com address for quite a > while now as its my personal address. > > > > Joe > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge > *Sent:* Friday, February 14, 2014 4:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Friday Special, The First Post to the ARSList > > > > ** > > Hi Dan & Fred, > > > > This brings back memories. > > > > Though I've only been a very infrequent participant in the ARSList > (something I've been lately trying to change), I've been working with ARS > for nearly as long. I was with Brookhaven National Lab (home of the RHIC) > back in the 93-94 timeframe when we bought ARS at version (something like) > 1.2b. I was the lead developer on our own project to implement our own > Help Desk. > > > > In those days object names were only 30 characters in length, and the Admin > tool didn't allow for "detailed" listing, so you only had the names to go > by. Imagine (or recollect) looking at the list of, say, filters for all > forms and not knowing which filter goes with which form, what triggers > they'd fire on, or what order they'd fire. Good naming conventions were > critical. > > > > There were no table fields and a more limited set of field data types. And > if I remember correctly, no trim fields either. > > > > There also was no shared workflow, but I've come to think that shared > workflow was a mistake anyway. > > > > Yes, Fred, I also remain 100% custom, though I think I installed some of > ITSM once a long time ago...this doesn't count against me, does it? ;) > > > > -charlie > > > > On Fri, Feb 14, 2014 at 1:13 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > ** > > I wonder how many List members are from 2000 or earlier > > > > Some of us are still 100% pure custom (no CMDB, no ITSM) > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Daniel > *Sent:* Friday, February 14, 2014 3:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ADM: Friday Special, The First Post to the ARSList > > > > ** > > Well, me being me I have chosen a random Friday for this. I was a bit busy > on the true anniversary date. > > So, for fun, I thought I would repost the first post to the ARSlist, which > of course was me. I took the liberty of correcting my spelling errors. > > > > For the newbies on the list, the ones that joined after around 1995, > originally there was no Help Desk or ITSM suite, at some point Remedy Corp. > created a Help Desk template. We created our own Help Desk from scratch, > which of course with the Remedy Admin tool didn't take long J 21 years ago > we had a 3.5GL that provided more functionality to developers than Service > Now has created so far for it's developers, but I digress. > > > > ... Dan > > > > --------------------------------- > > > > Date: Tue, 2 Nov 1993 10:03:20 -0500 > > From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <dan...@yorku.ca >> > > Subject: Welcome > > To: arsl...@orion.yorku.ca > > Errors-To: postmas...@orion.yorku.ca > > Reply-To: arsl...@orion.yorku.ca > > Message-Id: <9311021003.zm18...@afep.yorku.ca> > > X-Envelope-To: d...@remedy.com > > X-Mailer: Z-Mail (2.1.5 20sep93) > > Status: RO > > > > > > I've just noticed that there are currently 27 registrants to the list, but > no > > one has ever sent a note to it! Hence this note..... > > > > Welcome to the ARS List, primarily for the discussion of ARS related issues > by > > those members of the HelpDesk list that are running this product. It is > *not* > > meant to replace the HelpDesk list, nor act as a clearing house of problems > > that should be directed to Technical Support at > > Remedy Corp. Sometimes it > > could be quicker than waiting for a response from Remedy Corp. and obviously > > we have the practical experience in using the product for real world > situations. > > > > > > The first item that should be taken care of is the following: > > > > I invited Remedy Corporation to join us. They are represented by Doug > Mueller, > > I believe officially a VP of the company, but in reality the backbone of the > > creation of the product. We couldn't do better. > > > > I warned Doug that if Remedy listens to, or at their own discretion > > participates in, discussions that they will have to take the bad with the > good, > > and without retribution if they don't like what we say. > > > > Since it was an arbitrary decision by me to include them, I would like a > vote > > on the subject. Could you all send a vote in to dan...@yorku.ca > > on Remedy inclusion/exclusion. > > > > Also, we should decide on posting a list to the list of all our members from > > time to time so we know who we all are. Perhaps if you all include whether > > you agree/disagree with posting a list to this list. > > > > Once again, welcome to you all, and I look forward to a useful and fun > exchange > > of information. > > > > Just a quick statement of our use. We purchased the product around April > 1992, > > and went production with it in Nov. 1992. We are about to have our first > > birthday of regular use. We have 5 production schemas, and are working on > > another 5 to become production soon. One server: UNIX /Sun equivalent/ > > with the run time SYBASE module as the data base engine. We use it as our > > problem tracker, major system problem alert, manuals data base, account > tracker > > and shortly we will keep track of internal course registrations. > > ... dan > > > > > > > > Dan Bloom, Senior Consultant, CCIS/Help Services > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"