Hi,
What was wrong with the old way of performing a push-felds???
Preparation:
1. Record a macro performing a Login (with hard coded name/password) followed
by a Modify-All operation with the qualifier of choice
2. Move the macro to your server
Execution:
3. A filter run-process passes values and qualification options via the
command line interface to runmacro.exe
4. Runmacro.exe hopefully executes as expected and updates the reccord(s)
Best Regards - Misi, RRR AB, http://rrr.se
> I know Join forms were introduced in 3.2, and I think push field actions
> were added in 4.0, amazing that we were able to do what we did without some
> of the things we have now :)
> **
>
> Yes tab fields were introduced in version 4.00 which helped us customize
> the look and feel of older helpdesk forms to shorten their lengths so no
> scrolling was required.
>
>
>
> You may be right about currency fields not being a 4.5 feature - it could
> be later.
>
>
>
> Joe
>
>
>
>
> ------------------------------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Theo Fondse
> *Sent:* Monday, February 17, 2014 1:50 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Friday Special, The First Post to the ARSList
>
>
>
> **
>
> Oh boy, this does bring back memories...... :-)
>
> I started With Remedy in late '96 (ver 2.1) and must have joined the list
> initially around '97 or '98.
>
> Even though I also have not been a frequent poster, and like Joe and
> Dariusz, also switched domains through the years until finally rather
> settling on using my personal mailbox for the list, the list has been a
> valuable resource for me ever since those early days - a big thanks to Dan
> and all the others who also post Friday Humor, "good-to-know" things and
> real solutions to issues here!
>
> If memory serves me correctly, Joe is right about the versions & features -
> not 100% sure about the currency fields though (... it is a long time
> ago... :-) ), but I am sure about page tabs being introduced in v4.00 as I
> am currently back at the company who had the very first implementation of
> ARS v4.00 in my country (South Africa). I remember making the decision to
> design and develop their first event logging system (still running) on the
> "new, feared and unknown" v4.00 because v3.2.1. did not offer tabs and the
> customer expected a like-or-better GUI than the VB-based app we had to
> replace. At the time, I was sick and tired of battling the mess of placing
> and hiding fields on top of each other to make the system "appear to have
> tabs" with buttons and active links. That turned out to be the right
> decision in the end..... :--) This company is still a 100% custom-built
> shop and I truly hope that it will stay that way, because custom-built
> shops are a dying breed in the Remedy space in my country.
>
> @ Dan: With 4214 current subscribers, you have come a long way with keeping
> the list going from that first lot of 27..........Thanks a stack!! :-)
>
>
>
> @Dariusz: Just do a quick scan through the subject lines once in the
> morning and pick the topics of interest to you. There sometimes truly is
> too much to read each and every post....
>
>
>
> Best Regards,
>
> Theo
>
>
>
> On Sun, Feb 16, 2014 at 5:42 PM, Joe D'Souza <jdso...@shyle.net> wrote:
>
> **
>
> Brings back some memories too...
>
>
>
> Trim fields were introduced in version 3 I think with horizontal and
> vertical lines.
>
>
>
> You actually needed to check MPSO and buy an MPSO license in that version
> and the next in order to implement multiple processes. It was actually
> recognized as a feature.
>
>
>
> There were no currency fields until much later (version 4.5 I think).
>
>
>
> Good naming convention however has not lost as much importance as some of
> the other features have lost as others were built over them. I still think
> you could end up with quite a messy system with bad or arbitrary
> conventions.
>
>
>
> And yes Shared Workflow came in version 5.x if I recall right, and if used
> correctly is a very useful tool.
>
>
>
> I do not recall the exact year I joined, but it could not have been as
> early as mid 1998 (that was the timeframe I began with Remedy) but not as
> late as after 1999. I think somewhere mid 1999.. Since then I have switched
> a domain, and then stuck to my joe_rem...@yahoo.com address for quite a
> while now as its my personal address.
>
>
>
> Joe
> ------------------------------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge
> *Sent:* Friday, February 14, 2014 4:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Friday Special, The First Post to the ARSList
>
>
>
> **
>
> Hi Dan & Fred,
>
>
>
> This brings back memories.
>
>
>
> Though I've only been a very infrequent participant in the ARSList
> (something I've been lately trying to change), I've been working with ARS
> for nearly as long. I was with Brookhaven National Lab (home of the RHIC)
> back in the 93-94 timeframe when we bought ARS at version (something like)
> 1.2b. I was the lead developer on our own project to implement our own
> Help Desk.
>
>
>
> In those days object names were only 30 characters in length, and the Admin
> tool didn't allow for "detailed" listing, so you only had the names to go
> by. Imagine (or recollect) looking at the list of, say, filters for all
> forms and not knowing which filter goes with which form, what triggers
> they'd fire on, or what order they'd fire. Good naming conventions were
> critical.
>
>
>
> There were no table fields and a more limited set of field data types. And
> if I remember correctly, no trim fields either.
>
>
>
> There also was no shared workflow, but I've come to think that shared
> workflow was a mistake anyway.
>
>
>
> Yes, Fred, I also remain 100% custom, though I think I installed some of
> ITSM once a long time ago...this doesn't count against me, does it? ;)
>
>
>
> -charlie
>
>
>
> On Fri, Feb 14, 2014 at 1:13 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
> **
>
> I wonder how many List members are from 2000 or earlier
>
>
>
> Some of us are still 100% pure custom (no CMDB, no ITSM)
>
> Fred
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Daniel
> *Sent:* Friday, February 14, 2014 3:04 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ADM: Friday Special, The First Post to the ARSList
>
>
>
> **
>
> Well, me being me I have chosen a random Friday for this. I was a bit busy
> on the true anniversary date.
>
> So, for fun, I thought I would repost the first post to the ARSlist, which
> of course was me. I took the liberty of correcting my spelling errors.
>
>
>
> For the newbies on the list, the ones that joined after around 1995,
> originally there was no Help Desk or ITSM suite, at some point Remedy Corp.
> created a Help Desk template. We created our own Help Desk from scratch,
> which of course with the Remedy Admin tool didn't take long J 21 years ago
> we had a 3.5GL that provided more functionality to developers than Service
> Now has created so far for it's developers, but I digress.
>
>
>
> ... Dan
>
>
>
> ---------------------------------
>
>
>
> Date: Tue, 2 Nov 1993 10:03:20 -0500
>
> From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <dan...@yorku.ca
>>
>
> Subject: Welcome
>
> To: arsl...@orion.yorku.ca
>
> Errors-To: postmas...@orion.yorku.ca
>
> Reply-To: arsl...@orion.yorku.ca
>
> Message-Id: <9311021003.zm18...@afep.yorku.ca>
>
> X-Envelope-To: d...@remedy.com
>
> X-Mailer: Z-Mail (2.1.5 20sep93)
>
> Status: RO
>
>
>
>
>
> I've just noticed that there are currently 27 registrants to the list, but
> no
>
> one has ever sent a note to it! Hence this note.....
>
>
>
> Welcome to the ARS List, primarily for the discussion of ARS related issues
> by
>
> those members of the HelpDesk list that are running this product. It is
> *not*
>
> meant to replace the HelpDesk list, nor act as a clearing house of problems
>
> that should be directed to Technical Support at
>
> Remedy Corp. Sometimes it
>
> could be quicker than waiting for a response from Remedy Corp. and obviously
>
> we have the practical experience in using the product for real world
> situations.
>
>
>
>
>
> The first item that should be taken care of is the following:
>
>
>
> I invited Remedy Corporation to join us. They are represented by Doug
> Mueller,
>
> I believe officially a VP of the company, but in reality the backbone of the
>
> creation of the product. We couldn't do better.
>
>
>
> I warned Doug that if Remedy listens to, or at their own discretion
>
> participates in, discussions that they will have to take the bad with the
> good,
>
> and without retribution if they don't like what we say.
>
>
>
> Since it was an arbitrary decision by me to include them, I would like a
> vote
>
> on the subject. Could you all send a vote in to dan...@yorku.ca
>
> on Remedy inclusion/exclusion.
>
>
>
> Also, we should decide on posting a list to the list of all our members from
>
> time to time so we know who we all are. Perhaps if you all include whether
>
> you agree/disagree with posting a list to this list.
>
>
>
> Once again, welcome to you all, and I look forward to a useful and fun
> exchange
>
> of information.
>
>
>
> Just a quick statement of our use. We purchased the product around April
> 1992,
>
> and went production with it in Nov. 1992. We are about to have our first
>
> birthday of regular use. We have 5 production schemas, and are working on
>
> another 5 to become production soon. One server: UNIX /Sun equivalent/
>
> with the run time SYBASE module as the data base engine. We use it as our
>
> problem tracker, major system problem alert, manuals data base, account
> tracker
>
> and shortly we will keep track of internal course registrations.
>
> ... dan
>
>
>
>
>
>
>
> Dan Bloom, Senior Consultant, CCIS/Help Services
>
>
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
