If you are using JRE 7 then JRE 7 is expecting msvcr100.dll should be in path.
Following are 2 ways to solve your problem.
1) You need to copy msvcr100.dll from jre7 installation to in C:\Program
Files\BMC Software\ARSystem\AREmail folder as well as flashboard folder.
OR
2) You can set env PATH variable to till jre7 bin folder.
Also refer this link .https://communities.bmc.com/thread/90885
Hope this helps you.
Parshuram
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: 18 February 2014 3:42:AM
To: arslist@ARSLIST.ORG
Subject: Flashboards and Email Service Wont Start
**
ARS 7.6.04 SP4
ITSM 7.6.04 SP4
I just upgraded the java on my server from Java 6u31 to Java 7u51. After the
java upgrade, the Flashboards and Email services will no longer start. There
are no error logs generated in the Flashboards or Email directory. ARS seems
to be functioning as expected.
These are the steps I took.
* I uninstalled jre6 and installed jre7
* I updated the armonitor.log and replaced jre6 with jre7
* I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7
* I updated the jvm.dll path in the registry. under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards
Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy
Email Server
The error in the event viewer shows "Could not load the Java Virtual Machine"
Am I missing some other file that needs updated?
Thanks in advance.
Kevin
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