Mine was when I installed my first 3.2 system and nothing worked.

Hbr

Sent from my iPhone 5

> On Feb 17, 2014, at 2:16 PM, Susan Palmer <suzanpal...@gmail.com> wrote:
> 
> **
> June 1995
> ARSlist later that year
> Went through several training classes (mgmt believed in those then) and then 
> worked with a very experienced contractor/developer before being allowed to 
> do easy things ... lol  ... he was cautious.
> Lucky enough at two long term companies and a 2 yr stint as a contractor, to 
> remain a 'custom' developer in enterprise systems.
> Of course during the whole time always an administrator, tester, project 
> manager, guidance counselor, trimmer of the herd of requests, crystal ball 
> interpreter, salesperson, defender etc.
> 
> 
> 
> 
> 
>> On Mon, Feb 17, 2014 at 12:55 PM, Reiser, John J <john.j.rei...@lmco.com> 
>> wrote:
>> **
>> I’ve been working Remedy since before the “dark days”. 
>> 
>> I started with ARS 2.0 and ARtext 1.5x in late 1994. I cheered when 
>> checkboxes were announced until they showed us that they were square single 
>> choice radio buttons, but I digress.
>> 
>> All  custom all the time.
>> 
>> I lost my original enrollment date in ARSList when an overzealous Exchange 
>> server rejected every posting as spam but Dan got me back online quickly.
>> 
>> I didn’t want to leave 4.5.2 and now I’m faced with weaning people off of 
>> 7.6.0x for the Mid Tier.
>> 
>> I’ve come to accept the Dev Studio but still work with Les’ ARUtilities and 
>> Misi’s RRR tools to get things done.
>> 
>> Good times, good times.
>> 
>> Thank you,
>> 
>> --- 
>> John J. Reiser 
>> Remedy Developer/Administrator
>> 
>> Senior Software Development Analyst 
>> Lockheed Martin - MS2 
>> The star that burns twice as bright burns half as long. 
>> Pay close attention and be illuminated by its brilliance. - paraphrased by me
>> 
>>  
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
>> 
>> 
>> Sent: Friday, February 14, 2014 4:13 PM
>> To: arslist@ARSLIST.ORG
>> Subject: EXTERNAL: Re: Friday Special, The First Post to the ARSList
>>  
>> 
>> **
>> 
>> I wonder how many List members are from 2000 or earlier
>> 
>>  
>> 
>> Some of us are still 100% pure custom (no CMDB, no ITSM)
>> 
>> Fred
>> 
>>  
>> 
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
>> Sent: Friday, February 14, 2014 3:04 PM
>> To: arslist@ARSLIST.ORG
>> Subject: ADM: Friday Special, The First Post to the ARSList
>> 
>>  
>> 
>> **
>> 
>> Well, me being me I have chosen a random Friday for this. I was a bit busy 
>> on the true anniversary date.
>> 
>> So, for fun, I thought I would repost the first post to the ARSlist, which 
>> of course was me. I took the liberty of correcting my spelling errors.
>> 
>>  
>> 
>> For the newbies on the list, the ones that joined after around 1995,  
>> originally there was no Help Desk or ITSM suite, at some point Remedy Corp. 
>> created a Help Desk template. We created our own Help Desk from scratch, 
>> which of course with the Remedy Admin tool didn’t take long J 21 years ago 
>> we had a 3.5GL that provided more functionality to developers than Service 
>> Now has created so far for it’s developers, but I digress.
>> 
>>  
>> 
>> … Dan
>> 
>>  
>> 
>> ---------------------------------
>> 
>>  
>> 
>> Date: Tue, 2 Nov 1993 10:03:20 -0500
>> 
>> From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <dan...@yorku.ca>
>> 
>> Subject: Welcome
>> 
>> To: arsl...@orion.yorku.ca
>> 
>> Errors-To: postmas...@orion.yorku.ca
>> 
>> Reply-To: arsl...@orion.yorku.ca
>> 
>> Message-Id: <9311021003.zm18...@afep.yorku.ca>
>> 
>> X-Envelope-To: d...@remedy.com
>> 
>> X-Mailer: Z-Mail (2.1.5 20sep93)
>> 
>> Status: RO
>> 
>>  
>> 
>>  
>> 
>> I've just noticed that there are currently 27 registrants to the list, but no
>> 
>> one has ever sent a note to it! Hence this note.....
>> 
>>  
>> 
>> Welcome to the ARS List, primarily for the discussion of ARS related issues 
>> by
>> 
>> those members of the HelpDesk list that are running this product. It is *not*
>> 
>> meant to replace the HelpDesk list, nor act as a clearing house of problems
>> 
>> that should be directed to Technical Support at
>> 
>> Remedy Corp. Sometimes it
>> 
>> could be quicker than waiting for a response from Remedy Corp. and obviously
>> 
>> we have the practical experience in using the product for real world 
>> situations.
>> 
>>  
>> 
>>  
>> 
>> The first item that should be taken care of is the following:
>> 
>>  
>> 
>> I invited Remedy Corporation to join us. They are represented by Doug 
>> Mueller,
>> 
>> I believe officially a VP of the company, but in reality the backbone of the
>> 
>> creation of the product. We couldn't do better.
>> 
>>  
>> 
>> I warned Doug that if Remedy listens to, or at their own discretion
>> 
>> participates in, discussions that they will have to take the bad with the 
>> good,
>> 
>> and without retribution if they don't like what we say.
>> 
>>  
>> 
>> Since it was an arbitrary decision by me to include them, I would like a vote
>> 
>> on the subject. Could you all send a vote in to dan...@yorku.ca
>> 
>> on Remedy inclusion/exclusion.
>> 
>>  
>> 
>> Also, we should decide on posting a list to the list of all our members from
>> 
>> time to time so we know who we all are. Perhaps if you all include whether
>> 
>> you agree/disagree with posting a list to this list.
>> 
>>  
>> 
>> Once again, welcome to you all, and I look forward to a useful and fun 
>> exchange
>> 
>> of information.
>> 
>>  
>> 
>> Just a quick statement of our use. We purchased the product around April 
>> 1992,
>> 
>> and went production with it in Nov. 1992.  We are about to have our first
>> 
>> birthday of regular use. We have 5 production schemas, and are working on
>> 
>> another 5 to become production soon.  One server: UNIX /Sun equivalent/
>> 
>> with the run time SYBASE module as the data base engine. We use it as our
>> 
>> problem tracker, major system problem alert, manuals data base, account 
>> tracker
>> 
>> and shortly we will keep track of internal course registrations.
>> 
>> ... dan
>> 
>>  
>> 
>>  
>> 
>>  
>> 
>> Dan Bloom, Senior Consultant, CCIS/Help Services
>> 
>>  
>> 
>>  
>> 
>>  
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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