I had Filter, API, and SQL logs on for a while, but the Filter logs had by far the best information. The others were just kind of redundant/useless. I will try turning on the mid-tier logging to see if I can catch something there.
Rick On Fri, Mar 14, 2014 at 7:50 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > What about Filter and SQL logs? If it is coming from a Push action then > these would be the place to find that info. > > I would start with SQL to find the error then back track to Filter > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Rick Cook > Sent: Friday, March 14, 2014 9:45 AM > To: arslist@ARSLIST.ORG > Subject: Web Service Insert error > > I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have > two web services that allow a custom bare bones ticketing system on the > custom server to interact with the ITSM server, so that a record created > under certain conditions on one box will create a corresponding record on > the other. > > There is a bit of custom code and configuration data in place to > facilitate all of that, and it seems fine. The WSDL in the web service > displays the XML fine, as does SoapUI. The problem is that when I attempt > to actually fire it, I get an error that the logs don't seem to capture at > a fine enough level of detail to help me find the root of. The error, > "Error encountered while executing a Web Service", is complaining that > Field ID 8 (Short Description) is NULL, and therefore the record can't be > saved (since it's a required field). That field has a default value in it > in every form we use in the process, and we even map that field between > forms to ensure that a value is being pushed, but the error continues. > > Has anyone had a problem like this before, or can someone point me to the > next thing to try? AR Error logs aren't showing anything, and the Plug-in > logs don't say anything useful either. > > Rick Cook > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
