Rick Webservice plugin logs will show all the field values being passed which should lead you to next steps
Thanks & Regards Himanshu > On Mar 14, 2014, at 10:45 AM, Rick Cook <remedyr...@gmail.com> wrote: > > I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have > two web services that allow a custom bare bones ticketing system on the > custom server to interact with the ITSM server, so that a record created > under certain conditions on one box will create a corresponding record on the > other. > > There is a bit of custom code and configuration data in place to facilitate > all of that, and it seems fine. The WSDL in the web service displays the XML > fine, as does SoapUI. The problem is that when I attempt to actually fire > it, I get an error that the logs don't seem to capture at a fine enough level > of detail to help me find the root of. The error, "Error encountered while > executing a Web Service", is complaining that Field ID 8 (Short Description) > is NULL, and therefore the record can't be saved (since it's a required > field). That field has a default value in it in every form we use in the > process, and we even map that field between forms to ensure that a value is > being pushed, but the error continues. > > Has anyone had a problem like this before, or can someone point me to the > next thing to try? AR Error logs aren't showing anything, and the Plug-in > logs don't say anything useful either. > > Rick Cook > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
