Short of creating an API program I bet driver.exe and a small script file can do it. https://docs.bmc.com/docs/display/public/ars81/Using+the+driver+program
Jason On Thu, May 1, 2014 at 10:18 AM, Charlie Lotridge <lotri...@mcs-sf.com>wrote: > ** > Hi Sapna, > > The bad news is that there is no workflow action that will accomplish this > for you. You could potentially try to use a SQL update (in a Direct SQL > action) to directly update the Remedy data dictionary, which would look > something like this: > > UPDATE escalation > SET enable = 0 > WHERE name = 'The Escalation Name' > > But I'd recommend against this for two reasons. First, any running AR > servers would not notice the change until they reload their data dictionary > caches. > > Second, doing this *might* cause the escalation to become invalid in that > it would no longer match the checksum (in the safeGuard column of the > escalation table). I haven't checked this and don't know offhand if the > "enable" is part of that checksum. > > The only way I can think of would be to write a small API program that > performs the action. This would immediately affect the AR server on which > it's run, but it would not propagate to any other servers until they reload > their caches (I don't know much about server groups...would other servers > in the group notice such changes and automatically reload?). > > I hope this helps. > > -charlie > > > On Wed, Apr 30, 2014 at 12:06 PM, Sapna Motwani > <sapana.motw...@gmail.com>wrote: > >> Hello Experts, >> >> Please suggest is it possible to define a self-terminating escalation. I >> need to run an escalation just once, and then it should disable itself. >> I want to know is it possible to define an escalation which triggers some >> workflow to mark the calling parent escalation as disable. >> >> Any help would be highly appreciated. >> >> Regards, >> Sapna >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
