Sapna You can create a form with the workflow (filters) actions you want to accomplish on you primary form This form will act as you trigger Set you Escalation to run on this trigger form. The Escalation can have a Run If Qualification of something like 'Status' = "Active" Then have part of the escalation action change the 'Status' to "In-Active" The Escalation continues to run on its set interval but finds no entries to match its Qualification Alternatively, you can have a couple escalations to change the trigger entry Status (1 to Activate, 1 to Deactivate) This allows you to setup a window of time where the trigger can be active on a reoccurring basis.
Gregory Givens CTR NPC Remedy Admin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sapna Motwani Sent: Wednesday, April 30, 2014 2:06 PM To: arslist@ARSLIST.ORG Subject: Self-Terminating/disabling Escalation Hello Experts, Please suggest is it possible to define a self-terminating escalation. I need to run an escalation just once, and then it should disable itself. I want to know is it possible to define an escalation which triggers some workflow to mark the calling parent escalation as disable. Any help would be highly appreciated. Regards, Sapna _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
