Saurabh, I recently released a tool to analyze Escalation Runtimes http://remedylegacy.com/tools/escalation-runtime/
This tool will provide you the times that the escalation starts, ends, count of how many records it updated, optionally the request id's it updated, duration of the update, etc...check it out and see if it serves a purpose for you :) On Mon, Sep 8, 2014 at 11:49 PM, MalviyaSaurabh <malviya.saurab...@gmail.com > wrote: > Thanks for all your reply. > One more clarification which I am seeking out is that my escalation runs on > every 30 mins, and I can see records coming into the DSO pending queue in > the DSO Pending form, I would want to know from where i can get to how many > records are qualified in each execution of this escalation. From my manual > analysis of Pending form, after an execution the number of records in DSO > Pending form reaches a maximum and then the records goes down to zero as it > gets services by DSO. > > Also if I have to get the same functionality via rrrchive tool (i.e. > automate restricted qualification to new 500 records in ( 'Ticket Closed > Date' <= "2/28/2009 11:59:59 PM") AND ( 'Status' = "Closed") AND ( 'Ticket > Closed Date' >= "1/1/2009 12:00:00 AM") qualification) what parameter I > would be using. > > > qual = ( 'Ticket Closed Date' <= "2/28/2009 11:59:59 PM") AND ( > 'Status' = "Closed") AND ( 'Ticket Closed Date' >= "1/1/2009 12:00:00 AM") > transfertype = MOVE > > Will using below help in my case or do I have to chose any other parameter. > Please help. > multientrychunksize = 500 > > > Regards, > Saurabh > > > > > > -- > View this message in context: > http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118864.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
