Good afternoon, We're testing ITSM 8.1.2 and found something curious. It was easy enough to fix so I'm not opening a ticket with BMC right now (although if someone from BMC is curious, they already have a ticket on a different issue and can read our logs from that one.)
Basically, we have an overlay on the Filter NTE:NPC:ChkNotificationMsgExist_015 which does a Set Fields which helps us do a little more dynamic HTML email generation than what is available out of the box. After running the ITSM 8.1.2 upgrade, it appears to have deleted that overlay. I was able to fix it, and so far it's the only instance in our difference report where we can see an overlay being deleted from an object that still exists, but that seems like a bad thing, since I can identify no reason why the overlay would have been deleted. Has anyone else run into something like this? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
