What was the overlay on? I can check on my system to see if it’s something we had overlaid, and if so, whether we had a problem with it too.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jim Coryat (jcoryat) Sent: Tuesday, October 28, 2014 9:24 AM To: [email protected] Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** Funny you mention it… We did not get an overlay deleted but rather corrupted. Was definitely the installer doing the damage. After the install completed, the arserver process would not start because of the bad overlay. We have an open ticket with BMC on this and have been working on it for a few weeks now. Would be curious if anyone else is seeing issues with the 8.1.2 installer having problems with overlays. Jim Coryat Senior Software Engineer Micron Technology, Inc. From: Jason Miller [mailto:[email protected]] Sent: Monday, October 27, 2014 2:57 PM Subject: Re: ITSM 8.1.2 Installer Deleting Overlays? ** I have not seen that. Overlays being deleted is a bit bothersome since we have been told many times that our overlays will not be touched. I wonder if there is a technicality in what happened (although still doesn't make it right). I wonder if the filter was deleted in one phase of the upgrade and then created later. If a base objects is deleted the overlay will also be deleted and when it was reimported you end up with only the base object. Just a thought... Jason On Mon, Oct 27, 2014 at 12:18 PM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** Good afternoon, We’re testing ITSM 8.1.2 and found something curious. It was easy enough to fix so I’m not opening a ticket with BMC right now (although if someone from BMC is curious, they already have a ticket on a different issue and can read our logs from that one.) Basically, we have an overlay on the Filter NTE:NPC:ChkNotificationMsgExist_015 which does a Set Fields which helps us do a little more dynamic HTML email generation than what is available out of the box. After running the ITSM 8.1.2 upgrade, it appears to have deleted that overlay. I was able to fix it, and so far it’s the only instance in our difference report where we can see an overlay being deleted from an object that still exists, but that seems like a bad thing, since I can identify no reason why the overlay would have been deleted. Has anyone else run into something like this? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
