I have not seen that. Overlays being deleted is a bit bothersome since we have been told many times that our overlays will not be touched.
I wonder if there is a technicality in what happened (although still doesn't make it right). I wonder if the filter was deleted in one phase of the upgrade and then created later. If a base objects is deleted the overlay will also be deleted and when it was reimported you end up with only the base object. Just a thought... Jason On Mon, Oct 27, 2014 at 12:18 PM, Pierson, Shawn < [email protected]> wrote: > ** > > Good afternoon, > > > > We’re testing ITSM 8.1.2 and found something curious. It was easy enough > to fix so I’m not opening a ticket with BMC right now (although if someone > from BMC is curious, they already have a ticket on a different issue and > can read our logs from that one.) > > > > Basically, we have an overlay on the Filter > NTE:NPC:ChkNotificationMsgExist_015 which does a Set Fields which helps us > do a little more dynamic HTML email generation than what is available out > of the box. After running the ITSM 8.1.2 upgrade, it appears to have > deleted that overlay. I was able to fix it, and so far it’s the only > instance in our difference report where we can see an overlay being deleted > from an object that still exists, but that seems like a bad thing, since I > can identify no reason why the overlay would have been deleted. > > > > Has anyone else run into something like this? > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
