Custom users are happy users. -John
On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller <jason.mil...@gmail.com> wrote: > ** > It seems like it is those monsters that people love. > > With our custom AR environment we still have a lot of apps, customizations > (HD 6) that about a half dozen of us originally learned on. There is a lot > of old code still in use that we as n00bs created before we had a decent > understanding of decent design. I was looking forward to retiring this > system and moving to ITSM as a fresh start but alas, this old system won > and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) > > Jason > > On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> My first app was on a 4.x system (I think). It was for The Ohio State >> University Med Center Security office. It tracked location information of >> all the Security Guards doing rounds. It also was used to track security >> incidents. It was a monster. I designed it before I had a decent >> understanding of decent design. But, it worked, and the Security folks >> seemed to like it. >> >> On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris < >> chris.danac...@finra.org> wrote: >> >>> ** >>> >>> That was it J >>> >>> >>> >>> -- >>> >>> Thank You, >>> >>> >>> >>> Chris Danaceau >>> >>> FINRA >>> >>> 240-386-6728 (desk) >>> >>> 301-367-8949 (cell) >>> >>> Remedy FAQ >>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Wednesday, November 12, 2014 4:48 PM >>> >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: OT: What was the first ARS app you built? >>> >>> >>> >>> ** >>> >>> it it was branded 'Phoenix', then yes...that was the system :) >>> >>> >>> >>> On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris < >>> chris.danac...@finra.org> wrote: >>> >>> ** >>> >>> LJ was the the WCom system I eventually took over? >>> >>> >>> >>> -- >>> >>> Thank You, >>> >>> >>> >>> Chris Danaceau >>> >>> FINRA >>> >>> 240-386-6728 (desk) >>> >>> 301-367-8949 (cell) >>> >>> Remedy FAQ >>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Wednesday, November 12, 2014 12:51 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: OT: What was the first ARS app you built? >>> >>> >>> >>> ** >>> >>> My first app was a rebuild of a custom HelpDesk we used internally....it >>> was on 3.2...had tons of bells and whistles and did many things that tons >>> of systems I've worked on since didn't do...was a healthy team and >>> experience to start off my Remedy career...wow, it's been a long time. >>> >>> >>> >>> On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller <jason.mil...@gmail.com> >>> wrote: >>> >>> ** >>> >>> I thought I would start a side topic from the "how fast could that be?" >>> thread. We have seen more and more "out of the box ITSM" installs in >>> recent years and custom development appears to be less prevalent. Many of >>> us started out building anything and everything under the sun. >>> >>> >>> >>> For me, I had just switch from working in an aerospace fabrication shop >>> to my first IT job at a help desk. About 6 months in I became very >>> interested in what else Remedy could do. As I learned more about what >>> Remedy could do I really wished we would of had it at the job I had left. >>> >>> >>> >>> So with that my first app was one geared around running a fab shop. The >>> app tracked customers, jobs/parts, equipment and staff. It could associate >>> what machine a part is in and who is working on it. Also it could show the >>> status of a machine so planners didn't schedule a job in a machine that was >>> down for maintenance. Also you could not schedule machinists to a job if >>> they were on vacation. >>> >>> >>> >>> It probably also had things like an email to the worker when a job/part >>> was assigned to them. I have been trying to find the definition in recent >>> years. I am sure I would get a kick out of how I built things back then. >>> >>> >>> >>> Jason >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> Confidentiality Notice:: This email, including attachments, may include >>> non-public, proprietary, confidential or legally privileged information. If >>> you are not an intended recipient or an authorized agent of an intended >>> recipient, you are hereby notified that any dissemination, distribution or >>> copying of the information contained in or transmitted with this e-mail is >>> unauthorized and strictly prohibited. If you have received this email in >>> error, please notify the sender by replying to this message and permanently >>> delete this e-mail, its attachments, and any copies of it immediately. You >>> should not retain, copy or use this e-mail or any attachment for any >>> purpose, nor disclose all or any part of the contents to any other person. >>> Thank you. >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> Confidentiality Notice:: This email, including attachments, may >>> include non-public, proprietary, confidential or legally privileged >>> information. If you are not an intended recipient or an authorized agent of >>> an intended recipient, you are hereby notified that any dissemination, >>> distribution or copying of the information contained in or transmitted with >>> this e-mail is unauthorized and strictly prohibited. If you have received >>> this email in error, please notify the sender by replying to this message >>> and permanently delete this e-mail, its attachments, and any copies of it >>> immediately. You should not retain, copy or use this e-mail or any >>> attachment for any purpose, nor disclose all or any part of the contents to >>> any other person. Thank you. >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
