I can't recall the first app that I built -- I inherited several on the same system which I had already been using as a help desk agent.
Our call center signed up one ISP after another as clients, and they each needed a Remedy app. (They weren't ISPs, per se -- this was back in dial-up days and they were reselling ISP service as some MLM tool. Our sales force apparently kept going after them.) After I had done 3 or 4 of these, I finally made a "boilerplate" app, so when the project manager said that we were supporting a new ISP starting tomorrow, I could make edits directly in the DEF file and have a new app in an hour or less. (However, it seemed that the urgency with which these needed to go into production strongly correlated with the likelihood that the project never actually went live at all.) Weirdest app I built was so our call center could take calls from a wealthy family, e.g. the children reporting that an appliance was broken. We'd log a ticket and dispatch the household staff. It was a bit of a culture shock when I changed companies, and went from supporting corporate clients to government clients. When dealing with the former there was very little (if anything) in the way of documentation or change management. Currently I work with an all-custom AR system -- and for that I am extremely grateful. Although some of the schemas are 20 years old, which means Remedy was still fairly new when they started. Happy Friday, Joe Castleman On Thu, Nov 13, 2014 at 5:21 PM, Jason Miller <jason.mil...@gmail.com> wrote: > ** > Well, there are some places that cannot agree on the something to do about > it and thus will never be happy. > > On Thu, Nov 13, 2014 at 2:07 PM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > >> ** >> I have no reason why they wouldn’t be happy. >> >> The very nature of custom means — if you are not happy - you do something >> about it. >> Therefore - movement towards happy. >> >> >> >> -John >> >> On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard <pri...@ptd.net> wrote: >> >>> ** >>> >>> And why wouldn’t they be – they have a system doing exactly what they >>> need without overhead and without being told they need to change their >>> business practices or terminology. >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg >>> *Sent:* Thursday, November 13, 2014 4:47 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: OT: What was the first ARS app you built? >>> >>> >>> >>> ** >>> >>> Custom users are happy users. >>> >>> >>> >>> -John >>> >>> >>> >>> On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller <jason.mil...@gmail.com> >>> wrote: >>> >>> ** >>> >>> It seems like it is those monsters that people love. >>> >>> >>> >>> With our custom AR environment we still have a lot of apps, >>> customizations (HD 6) that about a half dozen of us originally learned on. >>> There is a lot of old code still in use that we as n00bs created before we >>> had a decent understanding of decent design. I was looking forward to >>> retiring this system and moving to ITSM as a fresh start but alas, this old >>> system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) >>> >>> >>> >>> Jason >>> >>> >>> >>> On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II < >>> warrenbaltim...@gmail.com> wrote: >>> >>> ** >>> >>> My first app was on a 4.x system (I think). It was for The Ohio State >>> University Med Center Security office. It tracked location information of >>> all the Security Guards doing rounds. It also was used to track security >>> incidents. It was a monster. I designed it before I had a decent >>> understanding of decent design. But, it worked, and the Security folks >>> seemed to like it. >>> >>> >>> >>> On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris < >>> chris.danac...@finra.org> wrote: >>> >>> ** >>> >>> That was it J >>> >>> >>> >>> -- >>> >>> Thank You, >>> >>> >>> >>> Chris Danaceau >>> >>> FINRA >>> >>> 240-386-6728 (desk) >>> >>> 301-367-8949 (cell) >>> >>> Remedy FAQ >>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Wednesday, November 12, 2014 4:48 PM >>> >>> >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: OT: What was the first ARS app you built? >>> >>> >>> >>> ** >>> >>> it it was branded 'Phoenix', then yes...that was the system :) >>> >>> >>> >>> On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris < >>> chris.danac...@finra.org> wrote: >>> >>> ** >>> >>> LJ was the the WCom system I eventually took over? >>> >>> >>> >>> -- >>> >>> Thank You, >>> >>> >>> >>> Chris Danaceau >>> >>> FINRA >>> >>> 240-386-6728 (desk) >>> >>> 301-367-8949 (cell) >>> >>> Remedy FAQ >>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >>> *Sent:* Wednesday, November 12, 2014 12:51 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: OT: What was the first ARS app you built? >>> >>> >>> >>> ** >>> >>> My first app was a rebuild of a custom HelpDesk we used internally....it >>> was on 3.2...had tons of bells and whistles and did many things that tons >>> of systems I've worked on since didn't do...was a healthy team and >>> experience to start off my Remedy career...wow, it's been a long time. >>> >>> >>> >>> On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller <jason.mil...@gmail.com> >>> wrote: >>> >>> ** >>> >>> I thought I would start a side topic from the "how fast could that be?" >>> thread. We have seen more and more "out of the box ITSM" installs in >>> recent years and custom development appears to be less prevalent. Many of >>> us started out building anything and everything under the sun. >>> >>> >>> >>> For me, I had just switch from working in an aerospace fabrication shop >>> to my first IT job at a help desk. About 6 months in I became very >>> interested in what else Remedy could do. As I learned more about what >>> Remedy could do I really wished we would of had it at the job I had left. >>> >>> >>> >>> So with that my first app was one geared around running a fab shop. The >>> app tracked customers, jobs/parts, equipment and staff. It could associate >>> what machine a part is in and who is working on it. Also it could show the >>> status of a machine so planners didn't schedule a job in a machine that was >>> down for maintenance. Also you could not schedule machinists to a job if >>> they were on vacation. >>> >>> >>> >>> It probably also had things like an email to the worker when a job/part >>> was assigned to them. I have been trying to find the definition in recent >>> years. I am sure I would get a kick out of how I built things back then. >>> >>> >>> >>> Jason >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> Confidentiality Notice:: This email, including attachments, may include >>> non-public, proprietary, confidential or legally privileged information. If >>> you are not an intended recipient or an authorized agent of an intended >>> recipient, you are hereby notified that any dissemination, distribution or >>> copying of the information contained in or transmitted with this e-mail is >>> unauthorized and strictly prohibited. If you have received this email in >>> error, please notify the sender by replying to this message and permanently >>> delete this e-mail, its attachments, and any copies of it immediately. You >>> should not retain, copy or use this e-mail or any attachment for any >>> purpose, nor disclose all or any part of the contents to any other person. >>> Thank you. >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> Confidentiality Notice:: This email, including attachments, may include >>> non-public, proprietary, confidential or legally privileged information. If >>> you are not an intended recipient or an authorized agent of an intended >>> recipient, you are hereby notified that any dissemination, distribution or >>> copying of the information contained in or transmitted with this e-mail is >>> unauthorized and strictly prohibited. If you have received this email in >>> error, please notify the sender by replying to this message and permanently >>> delete this e-mail, its attachments, and any copies of it immediately. You >>> should not retain, copy or use this e-mail or any attachment for any >>> purpose, nor disclose all or any part of the contents to any other person. >>> Thank you. >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> -- >>> >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> >>> -- >>> >>> *John Sundberg* >>> >>> *Kinetic Data, Inc.* >>> >>> *"Your Business. Your Process."* >>> >>> >>> >>> 651-556-0930 I john.sundb...@kineticdata.com >>> >>> www.kineticdata.com I community.kineticdata.com >>> >>> >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> >> 651-556-0930 I john.sundb...@kineticdata.com >> www.kineticdata.com I community.kineticdata.com >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
