Just to make sure you understood the support person properly....when he said 'submit to the community', he wasn't talking about ARSList, he was talking about BMC Communities (https://communities.bmc.com/)....find the Remedy community on that site, and submit an Idea (not a discussion)...
Idea's aren't perfect by any means....but it's certainly better than the black hole that was the RFE process....at least you can see what's on the platter that others are asking for.... On Tue, Jan 27, 2015 at 1:17 PM, Ray Gellenbeck < ray.gellenb...@redmangollc.com> wrote: > I'm only going to say this because I ran into this issue on a support call > just yesterday after the CMDB team said that a functionality I expected was > not currently in v8 but would be a good idea "for you to submit to the > community." Really? > > This ARS List is a non-BMC-controlled, user-supported community, so let me > say this here as my own opinion and among my peers. If you're from BMC and > choose to monitor this forum, so be it... > > I get the idea of the community forum and moving RFE focus there. I have > no direct problem with that aspect. However, and I'm not alone here as > another BMC consultant at the current customer site with similar 18+ years > experience says the same thing, in saying that just because you move RFE's > to the community, it's not OUR job to improve BMC's products. > > If I have a support call with BMC and they see that there is a logical > function that is missing in one of their products, the logical next-step is > for the support agent(s), who have to write up the call anyway, to make > their submission for RFE. There is a fundamental flaw with the mindset > that says I should set aside 15-45 minutes to write up an enhancement and > submit it to BMC after everything else I've been through. Again, for those > who WANT to, great, but my axe is with the growing mindset being > communicated from BMC people that implies it's not THEIR job or even their > option to write up enhancements and if the community doesn't submit it, it > isn't going to happen. > > Same issue here on this thread/forum. If BMC people chose to > shadow/monitor ARS List user community, they can do the RFE write-ups just > as easily as anyone else. Posting a prod to tell others to write up an RFE > in the Community just doesn't sit well with me in tone. > > Yes, I know the whole voting thing is something that some community > members enjoy, but for me, product development is not an entertainment or > community-expected responsibility. If I own the product, I should be > expending a LOT of time and effort to ensure it's the best it can be. > That's all. > > Ray > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
