Looking back I have spent hours submitting RFE’s on behalf of different clients. At that point, we all believed in the RFE system (in some degree). It was not perfect, but it worked. High-profile clients believed in the process some was even proud when an RFE was submitted. We had meetings with account managers, project managers and stake holders regarding RFEs. It was an important part in the project management and helped us to move the project forward. Submit something on a community board is different!
A reintroduction of an improved RFEs system would be welcomed by many. BMC could combine the two system – where the RFE when approved was published in the community board for general feedback or voting. Based on the feedback, things could be assigned for final approval and prioritizing. The process will require some manpower – most important it generates happy customers and a better product. ~ Terje From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, January 28, 2015 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Enhancement Requests (was a different topic/thread) ** Ray, I wish I could disagree with most of what you say, but I can't....the RFE process has been broken for many years, and is not 'fixed' by this single change, even this change has been full of frustration, but instead of the frustration being felt individually by the RFE person, it's being felt publicly, and being discussed/ridiculed publicly, which I hope provides visibility to the struggle in a way that was never visible before, and I can hope that the visibility that it brings can help bring change...yet, these are just hopes...I certainly don't work for BMC, nor have anymore access to the internals than any other member of this community...but I do still have hope that the company has the desire to become better, and we as customers can show them where they need the improvement most :) On Wed, Jan 28, 2015 at 7:48 AM, Ray Gellenbeck <ray.gellenb...@redmangollc.com<mailto:ray.gellenb...@redmangollc.com>> wrote: That feeds my point. The RFE aspect is still broken and rather than the old system which showed them accountable (and they had to actually eat their own dog food by tracking it via tickets) but nothing ever happened, they move it to a system where they appear to be less accountable and less responsible because there is no ticket in their queue, it's just a community post and votes. My original post was that the mindset now is to push back and say "make a community post" when BMC folks could and should be proactive about it in thw first place rather than putting the onus on customers. Calling this move less broken, while true, doesn't legitimize the mindset that improvements should be core to BMC operationaly, not a mindset that says "hey, if you want it, write up a case for it and it still might fall into a black hole on our aide, but won't you feel all warm and fuzzy when your peers agree with you?" If I didn't care so much, I wouldn't bring it up. I just hate to see a great system like ARS keep dying death of a thousand paper cuts in the face of competitors. (/endsoapbox, I promise) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
