Ray, I wish I could disagree with most of what you say, but I can't....the RFE process has been broken for many years, and is not 'fixed' by this single change, even this change has been full of frustration, but instead of the frustration being felt individually by the RFE person, it's being felt publicly, and being discussed/ridiculed publicly, which I hope provides visibility to the struggle in a way that was never visible before, and I can hope that the visibility that it brings can help bring change...yet, these are just hopes...I certainly don't work for BMC, nor have anymore access to the internals than any other member of this community...but I do still have hope that the company has the desire to become better, and we as customers can show them where they need the improvement most :)
On Wed, Jan 28, 2015 at 7:48 AM, Ray Gellenbeck < ray.gellenb...@redmangollc.com> wrote: > That feeds my point. The RFE aspect is still broken and rather than the > old system which showed them accountable (and they had to actually eat > their own dog food by tracking it via tickets) but nothing ever happened, > they move it to a system where they appear to be less accountable and less > responsible because there is no ticket in their queue, it's just a > community post and votes. My original post was that the mindset now is to > push back and say "make a community post" when BMC folks could and should > be proactive about it in thw first place rather than putting the onus on > customers. > > Calling this move less broken, while true, doesn't legitimize the mindset > that improvements should be core to BMC operationaly, not a mindset that > says "hey, if you want it, write up a case for it and it still might fall > into a black hole on our aide, but won't you feel all warm and fuzzy when > your peers agree with you?" > > If I didn't care so much, I wouldn't bring it up. I just hate to see a > great system like ARS keep dying death of a thousand paper cuts in the face > of competitors. > > (/endsoapbox, I promise) > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
