That feeds my point. The RFE aspect is still broken and rather than the old system which showed them accountable (and they had to actually eat their own dog food by tracking it via tickets) but nothing ever happened, they move it to a system where they appear to be less accountable and less responsible because there is no ticket in their queue, it's just a community post and votes. My original post was that the mindset now is to push back and say "make a community post" when BMC folks could and should be proactive about it in thw first place rather than putting the onus on customers.
Calling this move less broken, while true, doesn't legitimize the mindset that improvements should be core to BMC operationaly, not a mindset that says "hey, if you want it, write up a case for it and it still might fall into a black hole on our aide, but won't you feel all warm and fuzzy when your peers agree with you?" If I didn't care so much, I wouldn't bring it up. I just hate to see a great system like ARS keep dying death of a thousand paper cuts in the face of competitors. (/endsoapbox, I promise) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
