Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form.
-- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ<http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
