Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form.
Sent from my iPhone > On Feb 12, 2015, at 4:56 PM, Danaceau, Chris <chris.danac...@finra.org> wrote: > > ** > Double check that the company permissions were properly applied to the user > record. I just ran into that with a couple users. The access company was > set on the People record but it did not translate to the User form. > > -- > Thank You, > > Chris Danaceau > FINRA > 240-386-6728 (desk) > 301-367-8949 (cell) > Remedy FAQ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz > Sent: Thursday, February 12, 2015 8:36 AM > To: arslist@ARSLIST.ORG > Subject: Problem with ITSM Consoles > > ** > Hi All > I am having a weird problem. Well weird at least for me! > On the ITSM application when I open a console it opens but stays blank. The > user has all the permissions I could possibly give. > I can submit for example an Incident or Change or modify assets, just the > Consoles stay blank. I have a suspicion it might be related to a plug-in but > don't know which one. > Any help will be gratefully accepted. > This is a test system and does not have a full server license. > > SQL server > ARS 8.1 > ITSM 8.1 > > > > Shafqat Ayaz > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any purpose, > nor disclose all or any part of the contents to any other person. Thank you. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
