We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like.
Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Saturday, March 07, 2015 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Saturday, March 07, 2015 11:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
