We've seen a couple of instances where a fix was put in a patch and then was NOT in the next patch. So I think Fred is right - you have to check the formatting of the XML.
William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, March 09, 2015 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Could be… The only way to tell is to look at the inbound XML in the Mid-Tier logs Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Monday, March 09, 2015 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello Fred, But we are using SP4 so ideally this issue( invalid date format element) should be fixed in this patch. On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W <frederick.w.gro...@xo.com<mailto:frederick.w.gro...@xo.com>> wrote: ** We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of William Rentfrow Sent: Saturday, March 07, 2015 5:01 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Saturday, March 07, 2015 11:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9209 - Release Date: 03/01/15 Internal Virus Database is out of date. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
