I suggest to enable API & SQL logs and see what's happening there when you try to consume web service. It may be possible that fast & list threads are over utilized , in that case you will need to increase number of threads for 390620 & 390635 RPC queue. You can use log analyzer to understand thread utilization.
Thanks, Abhijit H On 09-Mar-2015 8:20 pm, "William Rentfrow" <wrentf...@stratacominc.com> wrote: > ** > > We've seen a couple of instances where a fix was put in a patch and then > was NOT in the next patch. So I think Fred is right - you have to check > the formatting of the XML. > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Monday, March 09, 2015 9:03 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AR System server terminated when a signal/exception was > received by the server (ARNOTE 20) > > > > ** > > Could be… The only way to tell is to look at the inbound XML in the > Mid-Tier logs > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant > *Sent:* Monday, March 09, 2015 8:49 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AR System server terminated when a signal/exception was > received by the server (ARNOTE 20) > > > > ** > > Hello Fred, > > > > But we are using SP4 so ideally this issue( invalid date format element) > should be fixed in this patch. > > > > On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > > ** > > We identified a bug in the XML parsing in SP2 where an invalid date format > element would cause the server to error (on Linux/Oracle). I thought it > was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML > looks like. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow > *Sent:* Saturday, March 07, 2015 5:01 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AR System server terminated when a signal/exception was > received by the server (ARNOTE 20) > > > > ** > > I assume you have tested the web service with a third party tool to verify > that doesn't blow it up? > > > > You need to turn on logging and find out what that person is actually > doing with the web service. You need to make sure their data is all coming > in formatted correctly too. > > > > It's odd that a WS call would blow up the server - I suspect there's more > going on. Since it's the actual AR server blowing up it has to be trying > to process something that it really can't handle. > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Remedy > consultant > *Sent:* Saturday, March 07, 2015 11:28 AM > *To:* arslist@ARSLIST.ORG > *Subject:* AR System server terminated when a signal/exception was > received by the server (ARNOTE 20) > > > > ** > > Hello All, > > > > We are having integration with third party application build in .NET with > Remedy using web servcie. Whenever web service call comes in,We are seeign > following error in arerror log file : > > > > AR System server terminated when a signal/exception was received by the > server (ARNOTE 20) > > > > AR server version 7.6.04 patch SP4 > > > > DB server is MS SQL 2008 R2 Enterprise. > > > > OS is window 2008 R2 enterprise. > > > > > > Could you please help us identify root cause of this issue ? > > > > Amit > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4800 / Virus Database: 4257/9209 - Release Date: 03/01/15 > Internal Virus Database is out of date. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
