I think that all needed credentials for the db should be picked up by the 
installer.
Were you prompted for upgrade or overwrite, and did you choose upgrade?
/Misi from my Android

On March 25, 2015 12:10:14 PM CET, Karthick S <karthick...@gmail.com> wrote:
>Hi Sandeep,
>
>Thanks for the reply, even i tried aradmin.
>No luck.
>
>Karthick
>
>On Wednesday, 25 March 2015, Sandeep Pandey <sandeep.rem...@gmail.com>
>wrote:
>
>> **
>> Dear Karthick,
>>
>> Looks like db user "SA" you are using may be incorrect. Try with
>"aradmin"
>> db user.
>>
>> Regards,
>> Sandeep Pandey
>>
>> On Wed, Mar 25, 2015 at 12:27 PM, Karthick S <karthick...@gmail.com
>> <javascript:_e(%7B%7D,'cvml','karthick...@gmail.com');>> wrote:
>>
>>> **
>>> Hi All,
>>>
>>> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the
>below
>>> error message.
>>>
>>> Please advise on this.
>>>
>>>
>>> Windows 2013 R2 Server
>>>
>>> Database SQL 2005 (While Upgrading we are pointing to old DB)
>>>
>>> Installed JRE and JDK successfully.
>>>
>>> DEP configured.
>>>
>>>
>>> Regards,
>>>
>>> Karthick S
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>-- 
>
>
>*Thanks and Regards,*
>*Karthick S*
>
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