Hi,
I think it is a matter of a renaming of the directory Disk1. This is the
default name if you unpack the installer, and you can not rename that
directory...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi Misi,
>
> Issue fixed now.
>
> I found the issue, the DB instance name was provided incorrectly and that
> caused the issue.
> Now got a new problem.
>
> I have gone through the step successfully and now this issue happened.
> I tried navigating to the setup file but no luck.
>
> [image: Inline image 1]
>
> On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky <m...@rrr.se> wrote:
>
>> Hi,
>>
>> Where I am at I have no access to a 7.1 server to test the exact behavior
>> of
>> the installer, but it seems like the installer is not picking up the
>> previous
>> installation on this machine. Or are you installing 7.6.04 on a new machine
>> against an old 7.1 database instance?
>>
>> Have you verified the OS/DB-client versions for 7.1 and 7.6.04?
>>
>> Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on
>> that
>> system. This will show you how it should behave.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi All,
>> >
>> > i have tried all the options i can. Please advise.
>> >
>> > 1. I checked the AR System Server DB Port with DB team and they verified
>> it
>> > 1433.
>> > 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL
>> > mgt studio and it was successful.
>> > 3. After providing the AR System Server Instance name and DB Name, then
>> > proceeded further and i got a screen to provide DBMS administrator
>> > information, i tried both sa and aradmin & after that i received that
>> error
>> > message screen.
>> > 4. I didn't get any screen option to select Upgrade or Overwrite.
>> >
>> > On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky <m...@rrr.se> wrote:
>> >
>> >> **
>> >> I think that all needed credentials for the db should be picked up by
>> the
>> >> installer.
>> >> Were you prompted for upgrade or overwrite, and did you choose upgrade?
>> >> /Misi from my Android
>> >>
>> >> On March 25, 2015 12:10:14 PM CET, Karthick S <karthick...@gmail.com>
>> >> wrote:
>> >>>
>> >>> ** Hi Sandeep,
>> >>>
>> >>> Thanks for the reply, even i tried aradmin.
>> >>> No luck.
>> >>>
>> >>> Karthick
>> >>>
>> >>> On Wednesday, 25 March 2015, Sandeep Pandey <sandeep.rem...@gmail.com>
>> >>> wrote:
>> >>>
>> >>>> **
>> >>>> Dear Karthick,
>> >>>>
>> >>>> Looks like db user "SA" you are using may be incorrect. Try with
>> >>>> "aradmin" db user.
>> >>>>
>> >>>> Regards,
>> >>>> Sandeep Pandey
>> >>>>
>> >>>> On Wed, Mar 25, 2015 at 12:27 PM, Karthick S <karthick...@gmail.com>
>> >>>> wrote:
>> >>>>
>> >>>>> **
>> >>>>> Hi All,
>> >>>>>
>> >>>>> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the
>> >>>>> below error message.
>> >>>>>
>> >>>>> Please advise on this.
>> >>>>>
>> >>>>>
>> >>>>> Windows 2013 R2 Server
>> >>>>>
>> >>>>> Database SQL 2005 (While Upgrading we are pointing to old DB)
>> >>>>>
>> >>>>> Installed JRE and JDK successfully.
>> >>>>>
>> >>>>> DEP configured.
>> >>>>>
>> >>>>>
>> >>>>> Regards,
>> >>>>>
>> >>>>> Karthick S
>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>>
>> >>>>
>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>
>> >>>
>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >
>> >
>> >
>> > --
>> >
>> >
>> > *Thanks and Regards,*
>> > *Karthick S*
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
>
>
> *Thanks and Regards,*
> *Karthick S*
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
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