Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1?
Best Regards - Misi, RRR AB, http://rrr.se > Hi Vivek, > > I tried cleaning up the temp folder and retried the installation but still > no luck and got the error message. > > Karthick S > > On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek <vivek_pa...@bmc.com> wrote: > >> ** >> >> The error "insert new media" may come if installer is not getting >> extracted in %TEMP% >> >> >> >> Can you clean the %TEMP% location and retry ?? >> >> >> >> Thanks, >> Vivek >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Karthick S >> *Sent:* Thursday, March 26, 2015 5:22 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 >> Server. >> >> >> >> ** >> >> Hi Misi, >> >> >> >> Issue fixed now. >> >> >> >> I found the issue, the DB instance name was provided incorrectly and that >> caused the issue. >> >> Now got a new problem. >> >> >> >> I have gone through the step successfully and now this issue happened. >> >> I tried navigating to the setup file but no luck. >> >> >> >> [image: Inline image 1] >> >> >> >> On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky <m...@rrr.se> wrote: >> >> Hi, >> >> Where I am at I have no access to a 7.1 server to test the exact behavior >> of >> the installer, but it seems like the installer is not picking up the >> previous >> installation on this machine. Or are you installing 7.6.04 on a new machine >> against an old 7.1 database instance? >> >> Have you verified the OS/DB-client versions for 7.1 and 7.6.04? >> >> Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on >> that >> system. This will show you how it should behave. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> >> > Hi All, >> > >> > i have tried all the options i can. Please advise. >> > >> > 1. I checked the AR System Server DB Port with DB team and they verified >> it >> > 1433. >> > 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL >> > mgt studio and it was successful. >> > 3. After providing the AR System Server Instance name and DB Name, then >> > proceeded further and i got a screen to provide DBMS administrator >> > information, i tried both sa and aradmin & after that i received that >> error >> > message screen. >> > 4. I didn't get any screen option to select Upgrade or Overwrite. >> > >> > On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky <m...@rrr.se> wrote: >> > >> >> ** >> >> I think that all needed credentials for the db should be picked up by >> the >> >> installer. >> >> Were you prompted for upgrade or overwrite, and did you choose upgrade? >> >> /Misi from my Android >> >> >> >> On March 25, 2015 12:10:14 PM CET, Karthick S <karthick...@gmail.com> >> >> wrote: >> >>> >> >>> ** Hi Sandeep, >> >>> >> >>> Thanks for the reply, even i tried aradmin. >> >>> No luck. >> >>> >> >>> Karthick >> >>> >> >>> On Wednesday, 25 March 2015, Sandeep Pandey <sandeep.rem...@gmail.com> >> >>> wrote: >> >>> >> >>>> ** >> >>>> Dear Karthick, >> >>>> >> >>>> Looks like db user "SA" you are using may be incorrect. Try with >> >>>> "aradmin" db user. >> >>>> >> >>>> Regards, >> >>>> Sandeep Pandey >> >>>> >> >>>> On Wed, Mar 25, 2015 at 12:27 PM, Karthick S <karthick...@gmail.com> >> >>>> wrote: >> >>>> >> >>>>> ** >> >>>>> Hi All, >> >>>>> >> >>>>> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the >> >>>>> below error message. >> >>>>> >> >>>>> Please advise on this. >> >>>>> >> >>>>> >> >>>>> Windows 2013 R2 Server >> >>>>> >> >>>>> Database SQL 2005 (While Upgrading we are pointing to old DB) >> >>>>> >> >>>>> Installed JRE and JDK successfully. >> >>>>> >> >>>>> DEP configured. >> >>>>> >> >>>>> >> >>>>> Regards, >> >>>>> >> >>>>> Karthick S >> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >>>> >> >>>> >> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >>> >> >>> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> > >> > >> > >> > -- >> > >> > >> >> > *Thanks and Regards,* >> > *Karthick S* >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> >> >> >> >> -- >> >> >> >> >> >> *Thanks and Regards,* >> >> *Karthick S* >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > > > *Thanks and Regards,* > *Karthick S* > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"