All: First I would like to apologize to all of the list members for having to be subjected to this. This is not the forum that we would like to use to solve customer problems. We are here to help and contribute to this community and do not wish to add "clutter" to this list.
Mr. Schelin et al: The Mediatrix 2102 is a carrier grade gateway that *should be plug and play*. When I contacted Mediatrix distribution, they stated that this unit DOES NOT ship to VoIPSupply.com with a configuration CD and that it *should be plug and play*. If it does not ship to us with a CD, then we do not ship it to the customer with a CD. I will be contacting Mediatrix tomorrow about this, and will update everyone when I get an answer. I did manage to receive the configuration manuals for this device. I did not see any mention within them of a configuration CD. I have forwarded this information to you, off of the forum. These manuals should be enough to get this unit configured. For future reference, if any of you need customer service, then speak with customer service. They are available from 8am until 7pm est. Technical support is not customer service. Tech support will not respond to you unless you have purchased a support contract, or have been directed to them by a sales executive, or a customer service representative. Again if you have a problem with your order, first contact your sales rep. He should be able to fix the problem, or point you in the direction of the individual that can. If you ordered online, call 800.398.voip. Speak with one of our customer service reps, or inbound sales executives. They will be able to fix your problem, or point you in the direction of someone who will be able to correct the problem. If all of this has proven to be unsuccessful (within reason) then contact me directly, and I will try my best to fix the problem. My details are found below and the "extended" version can easily be found by searching the list archives. It is our goal at VoIPSupply.com to continue to offer the best prices, customer service, and technical support. We again thank the community for their business and support! Thanks, GS P.S. You spelled "supply" wrong in the header. Garrett Smith <[EMAIL PROTECTED]> 716-250-3408 Direct 716-903-9495 Cell -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael D Schelin Sent: Monday, July 18, 2005 6:14 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
