Very good that's actually what I ended up doing. I think my confusion came up with "Hot Desk" use ... like where you want the agents EXTENSION to roam with them.. and agent-IDs.. which is what I wanted... once I figured out the difference things have been going smoothly.. While I'm a long time asterisk users, I have not used queues extensively and this is my first delve into them.
I did this: exten => 56446*,1,AgentCallbackLogin(||${CALLERIDNUM}) exten => 564688*,1,AgentCallbackLogin(||) This works great for login. Asks for agent ID, and automatically puts the caller-ID in so the agent can't screw up what extension they are at. However, anyone have a good way to log the agent out without having them enter their agent ID and then have to hit # for the new extension? On 3/31/06, Kevin Smith <[EMAIL PROTECTED]> wrote: > Hi Matt, > > We have somewhat of a similar setup here in my office. We have multiple > queues to which different agents are a member to anyone of them. > Basically what I chose to do was make my own custom log in script. I > reference to the voicemail box and use the ID and password to > authenticate our users. However, the difference we use the same phone. > But you could use both the mail box and the password to authenticate the > user (VMauthenicate) and then use AddQueueMember with the caller ID they > are calling from. > > If you need some help going in that direction, feel free to let me know. > > Kevin > > Matt wrote: > > Hi, > > I'm confused with agents and queues in Asterisk. If I use > > AddQueueMember() then "show queues" shows the agents that I have > > logged into the queue... however the agent ID has to be the extension > > the agent is sitting at ... kinda useless for stats tracking. > > > > If I use AgentCallbackLogin() then "show queues" shows no agents > > logged in, but it works and "show agents" shows the agent logged in. > > > > How can I have my agents log in with a unique ID for *THEM* and have > > the calls ring to whatever extension they are at? > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users