Lenz wrote:
You are correct, this is more or less the scenario involved - the
problem is that people want to call a personalized line AND speak to
the same subset of agents preferably.
I have never seen such a setup myself - I have seen CCs with 30 or 40
queues, never 200 - so I was wondering if anybody ever trued something
on these lines; or if there are better solutions to the same problem.
Best regards
You just need a single queue and use DNIS to differentiate the various
tenants. This is a very typical setup for a virtual secretary service.
Leo
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