Does anyone have any suggestions on what to use to monitor a vendor doing remote support?
On the windows side things are typically done via screen sharing ( gotoassist.com, bomgar or similar) so at least you can see what the other end is doing. In working with linux (especially hardware vendors for asterisk) they want ssh root access, but I'm nervous about giving someone free range to a box without any type of monitoring. What does everyone else do? (besides not give them access). Looking at something like screen sharing or recording, perhaps keystroke logging.
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