Take a look at 'screen'. Chances are, it's already installed on your boxen. 

Tim Nelson 
Systems/Network Support 
Rockbochs Inc. 
(218)727-4332 x105 

----- Original Message ----- 
From: "Joe Pukepail" <[EMAIL PROTECTED]> 
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users@lists.digium.com> 
Sent: Monday, July 28, 2008 5:02:58 PM GMT -06:00 US/Canada Central 
Subject: [asterisk-users] Remote Support 


Does anyone have any suggestions on what to use to monitor a vendor doing 
remote support? 

On the windows side things are typically done via screen sharing ( 
gotoassist.com , bomgar or similar) so at least you can see what the other end 
is doing. 

In working with linux (especially hardware vendors for asterisk) they want ssh 
root access, but I'm nervous about giving someone free range to a box without 
any type of monitoring. What does everyone else do? (besides not give them 
access). Looking at something like screen sharing or recording, perhaps 
keystroke logging. 

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