Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full.
I want to record the total hold time for an extension and save it with an epoch time stamp. What is the best approach to this? read and parse /var/log/asterisk/full in a cron job every few seconds? Have a presistent PHP-AGI connection to check for hold time events? As much detail as possible on above approaches or other ideas are most appreciated. Thanks
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