Anything on this guys? I am sure someone had the need to record the HOLD time or maybe it is already being recorded somewhere?
Any thoughts are appreciated. Thanks, Bruce On Wed, Oct 20, 2010 at 3:30 AM, Bruce B <bruceb...@gmail.com> wrote: > Hi Everyone, > > We are using Queuemetrics but it doesn't Record the Hold Time as it's never > logged on the queue_log file. However, when an agent or an extension presses > HOLD button on their phone, asterisk does create an event for Music On Hold > which is logged in the /var/log/asterisk/full. > > I want to record the total hold time for an extension and save it with an > epoch time stamp. > > What is the best approach to this? read and parse /var/log/asterisk/full in > a cron job every few seconds? > Have a presistent PHP-AGI connection to check for hold time events? > > As much detail as possible on above approaches or other ideas are most > appreciated. > > Thanks >
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