Hi Peng,
have you checked your CDR and the CDR from Unlimitel (we get them daily)
to make sure that they both match the number (you think) you dialed?
If they do, pass them on to Unlimitel and I'm sure they can deal with it.
regards,
Drew
Peng Li wrote:
Hi Guys,
Early this month (Aug 2008) and today, I experienced same problem. This
actually happened once or twice before, but didn't get my suspection. I am
calling international number to family in China, but the calls were
connected to wrong party in CHina and wrong party somewhere else, I can't
locate, but it was obvious wrong and not in China. Because the guys are
speaking either native English or other language.
I am using Linksys Router with Asterisk on it. I am with Unlimitel.ca. I
have been with them since , I think, 2005. I am very happy with service and
support from Stephan.
I am disclosing this email with Unlimitel.ca with good intention trying to
see whether you guys have same experience and the solution.
thanks
Peng
I d
mPeng Li <[EMAIL PROTECTED]>toSupport Team <[EMAIL PROTECTED]>
dateThu, Aug 21, 2008 at 6:44 PMsubjectRe: [Ticket#2008080210000029]
connected to the wrong person/phonemailed-bygmail.com
hide details 6:44 PM (3 minutes ago)
Reply
I don't believe it has much to do with CHina Provider because I was often
being connectind to English speaker as well. They are not in CHina. this is
obvious.
Let's check out my CDR tomorrow when you have it ready. Can you send me back
the CDR we had issue for the date 8:31am-8:35am Aug 2. as well?
Let's see what these CDR says and you can cross check with what you get from
Bell or Primus see where it's been connected.
This is getting a serious problem. I am worring that local PSTN will be
affecgted as well if this is not addressed.
So far I don't experience local call problem. If it happens, we have to
switch back to BELL physical line.
I need see your effort to keep up with good work you have done before.
thanks
peng- Hide quoted text -
On Thu, Aug 21, 2008 at 6:27 PM, Support Team <[EMAIL PROTECTED]> wrote:
Dear/Cher Peng Li,
We do not control the network in China. We think it's a problem with the
provider in China that is not routing the call to the proper number.
Thank you for your request. / Merci.
"Peng Li" <[EMAIL PROTECTED]> wrote:
Does phone network overload mean connecting calls to the wrong
person/party
all the time?
I don't understand, really. This is really not acceptable practice.
peng
On Thu, Aug 21, 2008 at 9:15 AM, Support Team <[EMAIL PROTECTED]>
wrote:
Dear/Cher Peng Li,
I think the Chinese phone network may be over-loaded this month with
the
Olympics. Suddenly the amount of calls to China is probably 5 times
more
than
usual. I do not control this part since we send the international calls
to
Bell.
I can send the report to Bell, but Bell will probably tell me the same
story.
Thank you for your request. / Merci.
"Peng Li" <[EMAIL PROTECTED]> wrote:
HI Stephan,
We had same issue again this morning at about 8:22am Aug 21 2008. I
attempted call to China my sister in law at 011-86-136-0110-8979, but
was
connected to two other speaker. One speaks Chinese, not the person I
intended, the other speaks English. Several other times about the
same
time,
it was ringinig, but no answer.
Can you investigate what happened? this is kind of unacceptable.
thanks
peng
On Sun, Aug 3, 2008 at 6:00 AM, Peng Li <[EMAIL PROTECTED]>
wrote:
Hi Stephan,
I will keep an eye on it and will let you know if this happens
again.
thanks
peng
On Sat, Aug 2, 2008 at 12:19 PM, Support Team <
[EMAIL PROTECTED]
wrote:
Dear/Cher Peng Li,
We send the international calls to Bell. I don't know how the
calls
get
routed
pass Bell.
Let me switch the international calls to Primus and we will see
from
there.
Thank you for your request. / Merci.
"Peng Li" <[EMAIL PROTECTED]> wrote:
HI Stephan,
I tried three calls this moring to 011-86-459-5902847 to my
father's
house
in China. It was between 8:31am-8:35am Aug 2.
First one was connected to somebody speaking English. Weird.
Second one was connected to somebody speaking Chinese, but not
my
family.
Weird
Third one got to my father's house.
I experienced this some time ago. Why was it connected to
parties
other
than
intended?
thanks
Peng
Stephan Monette
Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077
Stephan Monette
Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077
Stephan Monette
Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077
