Re: [on-asterisk] PSTN(international call) being connected to wrong party

Stephan Monette Wed, 27 Aug 2008 13:43:29 -0700

Hey Peng,

I got the answer back from the provider and you are calling a mobilephone in China.

I tried sending you emails but you didn't replied to us in the last 2days. Are you still having the same issue?


Thanks.

Stephan Monette
Unlimitel Inc.

Tel.: 613-688-6212. x221
TF  : 1-877-464-6638, x221

FAX : 613-482-1077



Peng Li wrote:

HI Guys,

My CDR from unlimitel shows exact my intented number. Stephan switched from
Bell to Primus for T1 used for Internaltional. I got one number connected
correctly, but the other still experience same problem.

it seems traditional T1(SS7) also has problem routing. ******!!!!!!!

I am requesting Unlimitel, then Bell/Primus, then their counterpart in China
to do a trace.

Not sure whether Stephan can coordinate this issue.

tks
peng



On Sat, Aug 23, 2008 at 10:20 AM, Drew Gibson <[EMAIL PROTECTED]> wrote:

 Hi Peng,

have you checked your CDR and the CDR from Unlimitel (we get them daily) to
make sure that they both match the number (you think) you dialed?

If they do, pass them on to Unlimitel and I'm sure they can deal with it.

regards,

Drew


Peng Li wrote:

Hi Guys,

Early this month (Aug 2008) and today, I experienced same problem. This
actually happened once or twice before, but didn't get my suspection.  I am
calling international number to family in China, but the calls were
connected to wrong party in CHina and wrong party somewhere else, I can't
locate, but it was obvious wrong and not in China. Because the guys are
speaking either native English or other language.

I am using Linksys Router with Asterisk on it. I am with Unlimitel.ca. I
have been with them since , I think, 2005.  I am very happy with service and
support from Stephan.

I am disclosing this email with Unlimitel.ca with good intention trying to
see whether you guys have same experience and the solution.

thanks
Peng


I d

mPeng Li <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>toSupport Team <[EMAIL PROTECTED]> 
<[EMAIL PROTECTED]>
dateThu, Aug 21, 2008 at 6:44 PMsubjectRe: [Ticket#2008080210000029]
connected to the wrong person/phonemailed-bygmail.com

hide details 6:44 PM (3 minutes ago)
Reply

I don't believe it has much to do with CHina Provider because I was often
being connectind to English speaker as well. They are not in CHina. this is
obvious.


Let's check out my CDR tomorrow when you have it ready. Can you send me back
the CDR we had issue for the date 8:31am-8:35am Aug 2. as well?

Let's see what these CDR says and you can cross check with what you get from
Bell or Primus see where it's been connected.

This is getting a serious problem. I am worring that local PSTN will be
affecgted as well if this is not addressed.

So far I don't experience local call problem. If it happens, we have to
switch back to BELL physical line.

I need see your effort to keep up with good work you have done before.

thanks
peng- Hide quoted text -



On Thu, Aug 21, 2008 at 6:27 PM, Support Team <[EMAIL PROTECTED]> <[EMAIL 
PROTECTED]> wrote:



 Dear/Cher Peng Li,

We do not control the network in China. We think it's a problem with the
provider in China that is not routing the call to the proper number.

Thank you for your request. / Merci.

"Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:



 Does phone network overload mean connecting calls to the wrong


 person/party


 all the time?

I don't understand, really. This is really not acceptable practice.

peng


On Thu, Aug 21, 2008 at 9:15 AM, Support Team <[EMAIL PROTECTED]> <[EMAIL 
PROTECTED]>

 wrote:


 Dear/Cher Peng Li,

I think the Chinese phone network may be over-loaded this month with


 the


 Olympics. Suddenly the amount of calls to China is probably 5 times


 more


 than
usual. I do not control this part since we send the international calls


 to


 Bell.

I can send the report to Bell, but Bell will probably tell me the same
story.

Thank you for your request. / Merci.

"Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:



 HI Stephan,

We had same issue again this morning at about 8:22am Aug 21 2008. I
attempted call to China my sister in law at 011-86-136-0110-8979, but


  was


  connected to two other speaker. One speaks Chinese, not the person I
intended, the other speaks English. Several other times about the


  same


 time,


 it was ringinig, but no answer.

Can you investigate what happened? this is kind of unacceptable.

thanks
peng




On Sun, Aug 3, 2008 at 6:00 AM, Peng Li <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>

  wrote:


  Hi Stephan,

I will keep an eye on it and will let you know if this happens


  again.


  thanks
peng


On Sat, Aug 2, 2008 at 12:19 PM, Support Team <


  [EMAIL PROTECTED]

  wrote:


 Dear/Cher Peng Li,

We send the international calls to Bell. I don't know how the


   calls


 get


  routed
pass Bell.

Let me switch the international calls to Primus and we will see


   from


   there.

Thank you for your request. / Merci.

"Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:



 HI Stephan,

I tried three calls this moring to 011-86-459-5902847 to my


   father's


   house


 in China. It was between 8:31am-8:35am Aug 2.

First one was connected to somebody speaking English. Weird.
Second one was connected to somebody speaking Chinese, but not


   my


   family.


 Weird

Third one got to my father's house.

I experienced this some time ago. Why was it connected to


   parties


 other


  than


 intended?

thanks
Peng



 Stephan Monette

Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077





  Stephan Monette

Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077





 Stephan Monette

Unlimitel Inc.
Tollfree: 1-877-464-6638
Fax: 613-482-1077




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