Hi Peng, The company that I work for has had the same issue as you with numerous of our carriers when calling China and Hong Kong. When reported to them all, it was found that they were all eventually routing to one carrier down the line. Once that carrier fixed their problem, all was well. I'm searching through my emails right now to identify which carrier it was. If I do find it, I'll let you know off list.
Andy Jaikissoon -----Original Message----- From: Peng Li [mailto:[EMAIL PROTECTED] Sent: Saturday, August 23, 2008 1:44 PM To: Drew Gibson Cc: TAUG Subject: Re: [on-asterisk] PSTN(international call) being connected to wrong party HI Guys, My CDR from unlimitel shows exact my intented number. Stephan switched from Bell to Primus for T1 used for Internaltional. I got one number connected correctly, but the other still experience same problem. it seems traditional T1(SS7) also has problem routing. ******!!!!!!! I am requesting Unlimitel, then Bell/Primus, then their counterpart in China to do a trace. Not sure whether Stephan can coordinate this issue. tks peng On Sat, Aug 23, 2008 at 10:20 AM, Drew Gibson <[EMAIL PROTECTED]> wrote: > Hi Peng, > > have you checked your CDR and the CDR from Unlimitel (we get them daily) to > make sure that they both match the number (you think) you dialed? > > If they do, pass them on to Unlimitel and I'm sure they can deal with it. > > regards, > > Drew > > > Peng Li wrote: > > Hi Guys, > > Early this month (Aug 2008) and today, I experienced same problem. This > actually happened once or twice before, but didn't get my suspection. I am > calling international number to family in China, but the calls were > connected to wrong party in CHina and wrong party somewhere else, I can't > locate, but it was obvious wrong and not in China. Because the guys are > speaking either native English or other language. > > I am using Linksys Router with Asterisk on it. I am with Unlimitel.ca. I > have been with them since , I think, 2005. I am very happy with service and > support from Stephan. > > I am disclosing this email with Unlimitel.ca with good intention trying to > see whether you guys have same experience and the solution. > > thanks > Peng > > > I d > > mPeng Li <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>toSupport Team <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> > dateThu, Aug 21, 2008 at 6:44 PMsubjectRe: [Ticket#2008080210000029] > connected to the wrong person/phonemailed-bygmail.com > > hide details 6:44 PM (3 minutes ago) > Reply > > I don't believe it has much to do with CHina Provider because I was often > being connectind to English speaker as well. They are not in CHina. this is > obvious. > > > Let's check out my CDR tomorrow when you have it ready. Can you send me back > the CDR we had issue for the date 8:31am-8:35am Aug 2. as well? > > Let's see what these CDR says and you can cross check with what you get from > Bell or Primus see where it's been connected. > > This is getting a serious problem. I am worring that local PSTN will be > affecgted as well if this is not addressed. > > So far I don't experience local call problem. If it happens, we have to > switch back to BELL physical line. > > I need see your effort to keep up with good work you have done before. > > thanks > peng- Hide quoted text - > > > > On Thu, Aug 21, 2008 at 6:27 PM, Support Team <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote: > > > > Dear/Cher Peng Li, > > We do not control the network in China. We think it's a problem with the > provider in China that is not routing the call to the proper number. > > Thank you for your request. / Merci. > > "Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote: > > > > Does phone network overload mean connecting calls to the wrong > > > person/party > > > all the time? > > I don't understand, really. This is really not acceptable practice. > > peng > > > On Thu, Aug 21, 2008 at 9:15 AM, Support Team <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> > > wrote: > > > Dear/Cher Peng Li, > > I think the Chinese phone network may be over-loaded this month with > > > the > > > Olympics. Suddenly the amount of calls to China is probably 5 times > > > more > > > than > usual. I do not control this part since we send the international calls > > > to > > > Bell. > > I can send the report to Bell, but Bell will probably tell me the same > story. > > Thank you for your request. / Merci. > > "Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote: > > > > HI Stephan, > > We had same issue again this morning at about 8:22am Aug 21 2008. I > attempted call to China my sister in law at 011-86-136-0110-8979, but > > > was > > > connected to two other speaker. One speaks Chinese, not the person I > intended, the other speaks English. Several other times about the > > > same > > > time, > > > it was ringinig, but no answer. > > Can you investigate what happened? this is kind of unacceptable. > > thanks > peng > > > > > On Sun, Aug 3, 2008 at 6:00 AM, Peng Li <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> > > wrote: > > > Hi Stephan, > > I will keep an eye on it and will let you know if this happens > > > again. > > > thanks > peng > > > On Sat, Aug 2, 2008 at 12:19 PM, Support Team < > > > [EMAIL PROTECTED] > > wrote: > > > Dear/Cher Peng Li, > > We send the international calls to Bell. I don't know how the > > > calls > > > get > > > routed > pass Bell. > > Let me switch the international calls to Primus and we will see > > > from > > > there. > > Thank you for your request. / Merci. > > "Peng Li" <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote: > > > > HI Stephan, > > I tried three calls this moring to 011-86-459-5902847 to my > > > father's > > > house > > > in China. It was between 8:31am-8:35am Aug 2. > > First one was connected to somebody speaking English. Weird. > Second one was connected to somebody speaking Chinese, but not > > > my > > > family. > > > Weird > > Third one got to my father's house. > > I experienced this some time ago. Why was it connected to > > > parties > > > other > > > than > > > intended? > > thanks > Peng > > > > Stephan Monette > > Unlimitel Inc. > Tollfree: 1-877-464-6638 > Fax: 613-482-1077 > > > > > > Stephan Monette > > Unlimitel Inc. > Tollfree: 1-877-464-6638 > Fax: 613-482-1077 > > > > > > Stephan Monette > > Unlimitel Inc. > Tollfree: 1-877-464-6638 > Fax: 613-482-1077 > > > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
