You are looking for Erlang modelling. You need to get lots of info on talk time which is only going to come from profiling the different demographic groups within the firm and their calling patterns.
-dbc -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: February-27-09 5:53 PM To: Alex Kink Cc: [email protected] Subject: Re: [on-asterisk] Fwd: trunk utilization Hi Alex, 8 trunks, 24 users, legal firm. I am looking at models but none seem to exist. Any opinion? Bob On Fri, Feb 27, 2009 at 12:58 PM, Alex Kink <[email protected]> wrote: > Bit more info on the company would help. > > How many people total, how many sales people, customer support? > > > On Fri, Feb 27, 2009 at 12:35 PM, <[email protected]> wrote: > > > Hi there, would anyone care to offer up an opinion on what you would deem > > to > > be typical call usage minutes on a trunk? It is for a termination > > utilization calculation (not a call centre, just a typical enterprise > > customer) with 8 or 9 x 5 business hours operating on a 5 day week. > > > > Curious if anyone could provide an opinion. > > > > Origination (In bound): > > Termination (Out bound): > > > > Could be either on a per trunk or per user basis. I am about to make a > > guess, and I would appreciate a second or third viewpoint. > > > > Any input would be appreciated ! > > > > Bob Smith > > [email protected] > > > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
